Director of Front Office at Hilton Tucson East in Phoenix, AZ

Job Summary: As the Director of Front Office, you will be responsible for overseeing all front desk operations, including managing staff, ensuring guest satisfaction, and maximizing revenue opportunities. You will play a key role in ensuring a seamless check-in and check-out process, handling guest inquiries and concerns, and maintaining a high level of customer service. Qualifications:

• Bachelor's degree in Hospitality Management or related field.
• Proven experience in a front office management role in the hospitality industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication skills and a customer-oriented approach.
• Proficiency in property management systems and other relevant software. Responsibilities:
• Develop and implement front office policies and procedures to ensure efficiency and quality service.
• Train, supervise, and support front desk staff.
• Handle guest check-ins and check-outs, resolve guest issues, and ensure guest satisfaction.
• Monitor and analyze front desk performance metrics to identify areas for improvement.
• Collaborate with other departments to ensure a seamless guest experience.
• Manage room inventory, rates, and reservations to maximize revenue. Preferred Skills:
• Certification in Hotel Administration or relevant field.
• Multilingual abilities.
• Experience with revenue management and budgeting.