Senior Manager, Procurement UK & Ireland at Hilton · Watford

Hilton Supply Management is responsible for creating and managing strategic contracts for the provision of goods and services to all managed properties, as well as franchise and third‑party hotels signed to Hilton Supply Management agreements. In this role, the Senior Procurement Manager will have strategic ownership and accountability for a portfolio of high‑value, business‑critical procurement categories across operational services and supplies, with a primary focus on Food & Beverage within the United Kingdom and Ireland. The role is accountable for end‑to‑end category strategy, supplier selection, commercial frameworks, contract performance, and value realisation. This includes leading complex tenders, negotiating strategic supplier agreements, managing commercial risk, and acting as a senior commercial advisor to hotel operators and internal stakeholders. The role also drives procurement maturity through data‑led decision‑making, governance, systems adoption, and capability development.

Responsibilities

Position Summary:

• Own and lead the category strategy, sourcing roadmap, and commercial outcomes for assigned procurement portfolios within the UK & Ireland, aligned to Hilton Supply Management and enterprise objectives.
• Accountable for delivering sustainable value across cost optimisation, service performance, risk mitigation, and revenue enablement within Food & Beverage and Non-Food operational categories.
• Act as the senior commercial representative of Hilton Supply Management to hotel operators, suppliers, and cross‑functional leadership, providing guidance on sourcing strategy, supplier performance, and market dynamics.
• To ensure that all procurement tools (such as Birchstreet and Smart Spend) are updated and maintained to their full productivity, whilst providing leadership and direction on the effective use of the procurement platforms and data to drive compliance, insight, and continuous improvement.

Strategic Procurement & Category Leadership – 50%

• Define and own multi‑year category strategies, including sourcing plans, supplier segmentation, and value levers, in line with departmental and customer policies.
• Deliver and track portfolio‑level value realisation, moving beyond one‑off savings to sustainable commercial outcomes for HSM, Enterprise and GPO customers.
• Understand customer needs and ensure supplier selection meets operational requirements.
• Build and maintain executive‑level supplier relationships, driving innovation, sustainability, and service excellence.
• Lead complex tenders and negotiations for high‑value and high‑risk categories, exercising decision authority within delegated limits.
• Act as escalation owner for supplier disputes, performance failures, and commercial risk exposure.

Commercial Insight, Analytics & Governance – 30%

• Use advanced analytics and procurement intelligence to inform category strategies, negotiation positions, and stakeholder decisions.
• Oversee spend analysis, compliance reporting, benchmarking, and performance dashboards at portfolio level.
• Identify and manage commercial, supply chain, and operational risks across assigned categories.
• Ensure procurement systems (BirchStreet, Smart Spend, Procure Wizard) are embedded as strategic enablers, not just transactional tools.
• Set and manage standards for data quality, supplier catalogues, and system governance within assigned categories.

Leadership, Stakeholder & Capability Development – 20%

• Act as a trusted procurement advisor to senior hotel leadership and cross‑functional partners.
• Contribute to the development of procurement capability, best practice, and functional maturity within HSM.
• Coach and mentor colleagues within HSM, where applicable, to build succession and technical depth.
• Lead change management initiatives related to category strategy, supplier transitions, and system adoption.
• Represent HSM in internal governance forums and, where required, external industry engagements.

In addition to performance of the essential functions, this position may be required to perform supportive duties as assigned from time to time, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company or departmental objective.

Direct Reports

This role may have direct reports subject to business needs. The Senior Procurement Manager is expected to provide leadership, mentoring, and development support to build functional capability and resilience.

Qualifications

Required Qualifications

• Significant procurement or supply management experience, with demonstrable ownership of complex or high‑value categories (Food & Beverage preferred).
• Proven experience leading strategic sourcing initiatives and complex supplier negotiation.
• Strong commercial acumen with clear evidence of delivering sustainable value outcomes.
• Advanced experience using procurement systems and data analytics to drive decision‑making.
• Bachelor’s Degree or equivalent commercial experience.

Preferred Qualifications

• Experience operating within large, matrixed, or global organisations.
• Proven leadership or mentoring experience within a procurement function.
• Hospitality, foodservice, retail, or multi‑site operations experience.
• Post‑graduate qualification (MBA, MSc, MA or equivalent).
• Business fluency in English and at least one additional language.
• Experience working across multiple geographies or cultures.

About the Team

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

About the Company

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.