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Room Service Order Taker at Hilton in Mexico, MX
Skills
Job Description
Descripción | Español Como Room Service Order Taker, no solo estarás procesando órdenes de servicio a la habitación; estarás transmitiendo la luz y calidez de la hospitalidad al brindar experiencias memorables que hagan especial la estancia de cada huésped.
Descripción | Inglés As a Room Service Order Taker, you’re not just processing in-room dining orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Descripción | Español
La Hospitalidad Excepcional Comienza Contigo
Imagina poder alegrarle el día a alguien. Cuando te unes a nuestro equipo de Hoteles, ¡eso es exactamente lo que harás cada vez que vengas a trabajar! Como Room Service Order Taker, no solo estarás procesando órdenes de servicio a la habitación; estarás transmitiendo la luz y calidez de la hospitalidad al brindar experiencias memorables que harán que la estancia de cada huésped sea especial.
Descripción | Inglés
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Service Order Taker, you’re not just processing in-room dining orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Descripción | Español
Esto es lo que harás durante un día típico:
- Sorprende y brinda una gran experiencia a nuestros huéspedes: Mantén una actitud positiva, amable y cordial en todas las interacciones con los huéspedes, buscando proactivamente maneras de hacer que su experiencia sea memorable.
- Atiende llamadas oportunamente: Responde las llamadas telefónicas de Room Service y las solicitudes de los huéspedes de manera amable, rápida y eficiente.
- Toma órdenes con precisión: Registra las órdenes de alimentos y bebidas e ingrésalas correctamente en el sistema de punto de venta; la atención al detalle es clave.
- Domina el menú: Conoce a detalle todos los platillos, bebidas, promociones y especiales disponibles para brindar información y responder las preguntas de los huéspedes con seguridad.
- Impulsa ventas adicionales: Sugiere y promociona alimentos y bebidas adicionales como guarniciones, postres, bebidas y promociones especiales.
- Procesa pagos con exactitud: Realiza la conciliación de cuentas, verificando los totales, la distribución de propinas y el manejo de efectivo conforme a los lineamientos contables establecidos.
Descripción |Inglés
Here's what you'll do during a typical day:
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
- Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
- Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
- Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
- Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
- Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines
Qualifications
Descripción | Español
Lo Que Se Necesita Para Crear Una Experiencia Memorable
En Hilton, nuestros valores fundamentales definen lo que se requiere para tener éxito y orientan las cualidades que buscamos en cada miembro de nuestro equipo:
Pasión por transmitir la luz y la calidez de la Hospitalidad. Actuar con Integridad y hacer siempre lo correcto. Inspirar a los demás a través del Liderazgo. Creer que el Trabajo en Equipo genera los mejores resultados. Sentido de Pertenencia y de responsabilidad. Mantener un enfoque en el Ahora, actuando con sentido de urgencia y disciplina en cada momento, conscientes de que cada acción puede generar un impacto duradero.
Descripción | Inglés
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About the Team
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Paid time off (PTO) – Recharge, relax, and take time for what matters most
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
About the Company
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.