Personal Concierge - Waldorf Astoria Maldives… at Hilton · Maldives

Waldorf Astoria Hotels & Resorts, Hilton’s luxury brand, is renowned for exceptional service, culinary excellence, and iconic destinations worldwide. Since its debut in 2019, Waldorf Astoria Maldives Ithaafushi has earned recognition as one of the world’s finest resorts. Spanning three islands, it is among the largest resorts in the Maldives, featuring 117 luxurious villas with private pools, the country’s largest spa, extensive recreational facilities, and 11 specialty dining venues—the most culinary options offered by any resort in the Maldives.

The resort also boasts the nation’s largest private island, available for exclusive hire. Surrounded by crystal-clear waters and stunning natural beauty, it offers an unparalleled luxury experience. Join our talented team and elevate your career with a world-class hospitality brand.

The Personal Concierge at Waldorf Astoria Maldives will serve as the primary point of contact for guests and VIP guests throughout their stay, ensuring a seamless, personalized, and memorable experience from arrival to departure. The role is responsible for anticipating and exceeding guest expectations by providing comprehensive information about the resort, its facilities, services, dining experiences, activities, and the local surroundings. The Personal Concierge will proactively assist with guest requests, coordinate special arrangements, and liaise with relevant departments to ensure all requirements are handled efficiently and with the highest level of service. Through genuine hospitality, attention to detail, and personalized service, the Personal Concierge will contribute significantly to enhancing the overall guest experience and upholding the luxury service standards of Waldorf Astoria Maldives.

Responsibilities

Specifically, as a Personal Concierge for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:

Main Duties:

• To provide a courteous, professional, efficient and flexible service at all times. Personal Concierge must present in the property well groomed, clean and pleasant.
• Ensure the highest possible guest satisfaction.
• To maintain a calm, courteous and gracious attitude at all time
• Abides strictly to the established operating procedures.
• Act in an intuitive manner and engaging service with the guests.
• To operate and coordinate with relevant departments the in and out in the villa and optimize service while the guest is away as often as possible.
• To host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guests in a natural and spontaneous manner.
• To anticipate guest needs, respond promptly and acknowledge all guests, however busy or whatever time of the day.
• To maintain a good rapport and working relationship with staff in all other departments.
• Checks personally all VIP rooms before arrival in respect of supplies and preferences.
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including Restaurants, Spa, Water sports, special dinning among others
• Stay relevant with all Resort services as well as daily VIP requests and special events
• To attend and contribute to all staff meetings, departmental and Resort training as scheduled and other related activities.
• To undertake any reasonable tasks and secondary duties as assigned by the managers

Qualifications

At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Personal Concierge serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members. You should maintain the attitude, behaviors, skills and values that follow :

Experience

• Minimum 2-3 years’ experience in the same or similar role, experience as a Personal Concierge, Butler or guest experience role in a Luxury Resort.
• Knowledgeable of multi-cultural service protocols and standards.
• Strong ability to operate and successfully arbitrate in a complex international and multicultural environment.
• Excellent guest relations and problem-solving skills.
• Good planning and execution skills with the ability to be persistent while focusing on detailed elements of tasks.
• Excellent time management, organizational, communication, and motivational skills.
• Have impeccable follow-through.
• Candidate must have a good command of spoken and written English

Competences

• Pays attention to detail and has strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Have impeccable follow-through and a “Can Do” attitude and mindset.

About the Team

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

About the Company

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.