Manager - Laundry at Hilton in Guanacaste, Costa Rica

Manager - Laundry

Location: Guanacaste, Costa Rica

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Laundry Manager, you’re not just overseeing daily laundry operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Oversee laundry operations: Manage laundry and uniform services to ensure a consistent supply of clean, high-quality linens and uniforms while upholding efficiency and quality standards
• Maintain facility and equipment efficiency: Ensure laundry facilities and equipment operate at peak performance while adhering to OSHA regulations and safety standards
• Ensure quality and inventory control: Monitor linen quality, stain and damage rates, inventory levels, and production reports to facilitate timely reordering, rewashing, and repairs
• Manage financial performance: Oversee budgeting, payroll, purchasing, and cost control to optimize operational efficiency
• Enhance processes and compliance: Implement best practices for handling chemicals, maintain safety protocols, and explore improved laundry products and techniques in collaboration with supply vendors.
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. The following qualifications and experience will support success in this role:

• High school diploma or equivalent qualification is preferred.
• Additional education or training in administration, hospitality, laundry operations, or a related field is an advantage.
• 2–3 years of relevant supervisory experience in laundry, housekeeping, hospitality, or hotel operations.
• Basic proficiency in Microsoft Office applications, including Excel, Word, and email.