Supv, Call Transfer at Hilton Grand Vacations in Orlando, FL

Supv, Call Transfer

Location: Orlando, FL, United States

Essential functions

• Coaching and developing front line Vacation Advisors

• Side by side and recorded call monitoring

• Tracking attendance, schedule adherence and sales performance at the team member level

• Work with other departments to ensure all package sales are within sales guidelines

Supportive functions

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Follow up on any system issues with TDI

• Verify room and tour availability as needed

• Confirm QA process has been followed as directed

• Handle PTO and schedule exception requests for team members

Why do Team Members Like Working for us?

• HGV now offers Medical/Dental Benefits and many other on Day One!

• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.