Manager Marketing In House at Hilton Grand Vacations in Waikoloa, HI

Summary: Hilton Grand Vacations is seeking a Marketing Manager In House to lead a team central to the guest experience. The manager will guide Marketing Representatives and Greeters in engaging with travelers and introducing vacation ownership opportunities, ensuring positive interactions and driving marketing operations on property. Responsibilities: - The Marketing Manager leads In House marketing operations on property, partnering with Marketing and Sales leadership to drive efficiencies and increase revenue with a focus on on‑site Owners and Guests - This role is responsible for executing site initiatives, leading daily team operations, and ensuring marketing efforts support targeted sales and service goals - The position oversees staffing, scheduling, training, and performance management for the In House marketing team - The manager provides ongoing coaching and mentoring, conducts monthly performance reviews, monitors individual and team results, and reports performance outcomes to leadership - This includes evaluating programs, incentives, and staffing efficiency, and addressing performance issues in accordance with marketing policy and Human Resources guidelines Required Qualifications: - Minimum 1 year of people management and/or experience leading a team in a sales or marketing environment - Minimum 1 year of timeshare experience - Intermediate proficiency with Microsoft Word, Excel and Outlook - Excellent oral, written, and interpersonal communication skills - Strong organizational skills to manage multiple duties in a fast-paced work environment - Ability to meet deadlines - Ability to effectively manage people and scheduling for a large team - Proven ability to resolve guest issues - Ability to work a flexible schedule including evenings, holidays, and weekends - Proficiency in English (speak, read, and write) - High School diploma or equivalent Preferred Qualifications: - 2+ years of people management experience and/or experience leading a team in a sales or marketing environment - Timeshare Marketing experience with Hilton Grand Vacations - Ability to speak, read, write Japanese language Required Skills: People management, Sales environment experience, Marketing environment experience, Timeshare experience, Microsoft Word, Microsoft Excel, Microsoft Outlook, Guest issue resolution, Japanese language Benefits: Day One Medical Coverage: Medical, dental, and vision insurance starting your first day., Generous Paid Time Off: Vacation, sick time, and paid parental leave., Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program., Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications., Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits., Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families.