What will I be doing?

As a Tour Guide you will be responsible for driving company success through performing the following tasks to the highest standards:

• Present products and concepts during discussions with clients while touring property locations.
• Present the HGV Max product information accurately to clients as provided on the Company approved fact sheet.
• Participate in department meetings for key information on HGV Max and related updates.
• Complete daily education & study hours towards the state and national real estate coursework curriculum.
• Attend weekly group livestream review sessions, individual progress meetings and complete practice tests with an HGV licensed instructor in preparation for the real estate exam.
• Promote a positive work environment and adhere to HGV core values and policies.
• Perform other reasonable duties by management based on business needs.

Qualifications - What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 1+ year(s) of proven sales experience.
• Experience in travel, tourism, hospitality, or customer service-related fields. 
• Working independently as well as in a team environment to meet performance metrics associated with the position.
• Ability to resolve complex customer service issues and adapt to changes in a fast-paced environment.
• Obtain a Real Estate license within 6 months of hire date.
• Work a flexible work schedule including weekends and some holidays.
• High school diploma or equivalent.
• Fluency in Japanese(reading/writing/speaking) and Proficiency in English (reading/writing/speaking).

We are an equal-opportunity employer and value diversity at our company. We prohibit discrimination based on, but not limited to; race, color, religion, sex (including pregnancy, lactation, child birth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.