Field Marketing Training Manager at Hilton Grand… · Orlando

Summary: Hilton Grand Vacations is a leader in the hospitality industry, and they are seeking a Field Marketing Training Manager. This role focuses on training newly promoted sales managers, conducting training for new store openings, and evaluating program effectiveness to enhance sales and leadership performance. Responsibilities: - Focus on newly promoted sales manager training and certification at stores of excellence - Assist in training duties related to new store openings both virtually and in person when requested - Provide “Recovery” training for solid managers currently struggling with specific leadership requirements - Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process - Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills - Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness - Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs - Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction - Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity - Promotes learning culture by marketing learning and development programs to internal team members - Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning - Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities - Builds cross-functional relationships to drive training adoption and company required leadership initiatives Required Qualifications: - Bachelor's Degree or Equivalent Work Experience - Successful store manager for retail or similar experience - Record of consistent above budget sales performance - Demonstrated ability to build and maintain a full sales staff - Established record of developing direct reports for promotion - One-year of sales training - Ability to independently prioritize multiple projects at different locations - Ability to conduct research, gather information for trend analysis - High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance - Strong communication and facilitation skills - Excellent written and verbal communication skills Preferred Qualifications: - Bilingual, English and Spanish strongly preferred - One-year leadership training experience (preferred, yet not required) Required Skills: Sales Management, Sales Training, Leadership Training, Learning Management System (LMS) Administration, Behavioral Interviewing, Training Program Development, Performance Measurement, Trend Analysis, Bilingual English and Spanish