Food and Beverage Super Host at Hilton in London, England, GB

As a Food & Beverage Super Host at the Hilton London Metropole, you’re not just helping prepare for dining and event service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Super Host, you’re not just helping prepare for dining and event service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Role Overview

The Food and Beverage Super Host is the face, flair and friendly mischief-maker of our Food and Beverage scene. Stationed front and center in the hotel lobby.

This is a sales-driven, high-energy host role where confidence, charm and commercial instinct collide. You bring the buzz, spark curiosity, and effortlessly convert hellos into dinners, drinks and wow moments.

If you thrive on human connection, love food and drink culture, and can sell an experience without sounding like you’re selling, this one’s for you.

Key Responsibilities

Guest Engagement and Hosting

· Own the lobby like it’s your stage. Warm, confident, approachable and impossible to ignore

· Strike up conversations that feel natural, fun and genuine (no scripts, no cringe)

· Build instant rapport with guests from all walks of life

· Create irresistible intrigue around Tyburn Kitchen and Bow Bar

· Become the go‑to person for insider tips, recommendations and “don’t-miss” moments.

Sales, Spark & Subtle Persuasion

· Confidently sell the experience - menus, vibes, cocktails, specials, the whole tasty package

· Drive walk-ins, encourage bookings and keep the covers rolling

· Read guests quickly and tailor your pitch like a pro

· Support occupancy, covers and spend per head through charm, timing and great conversation

Brand Personality & Presence

· Be a walking, talking ambassador for our restaurant and bar

· Look sharp, stylish and on-brand

· Bring energy, warmth and personality that reflects the soul of our venues

· Stay on top of menus, cocktails, events, promos and what's hot right now

Dream-Team Collaboration

· Work seamlessly with Front Office and Venue Managers to manage flow and maximise opportunity

· Share guest insights, preferences and feedback with Food & Drink and Culinary teams

· Smoothly manage expectations and support service recovery when needed

· Be adaptable, solution-focused and always guest-first

Qualifications

Key Responsibilities

Guest Engagement and Hosting

· Own the lobby like it’s your stage. Warm, confident, approachable and impossible to ignore

· Strike up conversations that feel natural, fun and genuine (no scripts, no cringe)

· Build instant rapport with guests from all walks of life

· Create irresistible intrigue around Tyburn Kitchen and Bow Bar

· Become the go‑to person for insider tips, recommendations and “don’t-miss” moments.

Sales, Spark & Subtle Persuasion

· Confidently sell the experience - menus, vibes, cocktails, specials, the whole tasty package

· Drive walk-ins, encourage bookings and keep the covers rolling

· Read guests quickly and tailor your pitch like a pro

· Support occupancy, covers and spend per head through charm, timing and great conversation

Brand Personality & Presence

· Be a walking, talking ambassador for our restaurant and bar

· Look sharp, stylish and on-brand

· Bring energy, warmth and personality that reflects the soul of our venues

· Stay on top of menus, cocktails, events, promos and what's hot right now

Dream-Team Collaboration

· Work seamlessly with Front Office and Venue Managers to manage flow and maximise opportunity

· Share guest insights, preferences and feedback with Food & Drink and Culinary teams

· Smoothly manage expectations and support service recovery when needed

· Be adaptable, solution-focused and always guest-first

Skills and Experience

Essential

· Experience in hospitality, sales or guest-facing roles

· A natural ability to engage, influence and connect with people

· Confident, polished communicator with great verbal skills

· Comfortable approaching guests proactively (you love it, actually)

· Genuine passion for food, drink and hospitality culture

Desirable

· Upselling or sales experience in hospitality or retail

· Solid knowledge of food, wine, cocktails and bar culture

· Experience in luxury, lifestyle or high-energy environment

The Kind of Person You Are

· Confident, charismatic and socially switched-on

· Naturally engaging with a cheeky, playful edge that still feels professional

· A touch of flair or flamboyance — extra points if you light up a room

· Polished, stylish and visually on point

· Resilient, adaptable and thrives in a fast-paced environment

· Warm, positive and always solution-focused

What Success Looks Like

· Increased walk-in traffic and covers at Tyburn Kitchen and Bow Bar

· Guests raving about their lobby experience and F&D recommendations

· Strong relationships with Front Office and F&D teams

· A buzzing, welcoming lobby that makes guests want to stay, dine, drink — and come back for more

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Team

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

About the Company

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.