Director of Sales at Hilton in Maldives, Maldives

Waldorf Astoria Hotels & Resorts, Hilton’s luxury brand, is renowned for exceptional service, culinary excellence, and iconic destinations worldwide. Since its debut in 2019, Waldorf Astoria Maldives Ithaafushi has earned recognition as one of the world’s finest resorts. Spanning three islands, it is among the largest resorts in the Maldives, featuring 117 luxurious villas with private pools, the country’s largest spa, extensive recreational facilities, and 11 specialty dining venues—the most culinary options offered by any resort in the Maldives.

The resort also boasts the nation’s largest private island, available for exclusive hire. Surrounded by crystal-clear waters and stunning natural beauty, it offers an unparalleled luxury experience. Join our talented team and elevate your career with a world-class hospitality brand.

The Director of Sales is responsible for leading all sales initiatives in his assigned markets and segments. The role focuses on maximizing occupancy and revenue for the resort through a combination of strategic account management and proactive business development, with the objective of meeting and exceeding annual sales targets.

By fostering strong partnerships, identifying growth opportunities, and maintaining a consistent market presence through client engagement and trade show participation, the Director ensures the resort remains competitively positioned within these key markets.

Responsibilities

Specifically, as a Director of Sales for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:

• Monitor sales performance against established targets and proactively adjust strategies, account coverage, and priorities to ensure goals are met or exceeded.
• Identify, develop, and manage key strategic accounts within the assigned geographic markets.
• Create and implement detailed account development plans for key clients to drive both short- and long-term revenue growth.
• Actively contribute to the preparation of the annual Sales & Marketing Plan, quarterly forecasts, and the resort's annual budget. Ensure swift execution of planned initiatives and respond effectively to market shifts, economic factors, and competitor activity.
• Understand and anticipate the needs and expectations of key accounts, translating these into tailored offerings and strategic actions.
• Identify media and public relations opportunities that enhance resort visibility and brand positioning in luxury markets.
• Attend weekly RevMax Meetings.
• Provide timely insights regarding competitor movements and market trends.
• Maintain up-to-date knowledge of booking patterns, pricing strategies, and overall sales dynamics for the resort and the Private Island, as well as comp set.
• Plan and execute sales trips; submit annual sales schedule and budget, with quarterly calendar updates.
• Represent the resort at relevant luxury trade shows, exhibitions, and high-profile client events.
• Organize and host familiarization (FAM) stays and site inspections in accordance with resort guidelines.
• Collaborate with the resort team to deliver bespoke and flexible solutions aligned with the unique needs of your market segment.
• Ensure all sales activities and client interactions are accurately documented and maintained in Delphi.
• Foster strong cross-functional collaboration with the resort operations team, Hilton Worldwide Sales, and Hilton Luxury Sales teams.
• Perform any additional duties as requested by the General Manager or Commercial Director, in support of the Commercial Department and overall resort success.

KPI's:

Revenue & Occupancy Performance

• Achievement of annual revenue targets (room revenue, total resort revenue)
• Contribution to resort occupancy targets from assigned markets
• Revenue growth YoY (%) within strategic and key accounts

Account Management & Development

• Number of strategic/key accounts maintained and developed
• Number of new high-value accounts acquired annually

Sales Activity & Engagement

• Number of sales calls/meetings per month
• Number of sales trips conducted per year vs. planned
• Participation in trade shows/events and number of leads generated per event
• Number of FAM trips and site inspections hosted

Reporting

• Accuracy and frequency of Delphi CRM updates (activity logging, account status)

Affiliations/ Partnership

• Virtuoso
• AMEX FHR
• Serandipians

Qualifications

At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

An Director of Sales serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members. You should maintain the attitude, behaviors, skills and values that follow :

• Positive attitude.
• Good Communication skills.
• Commitment in delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure and under own initiative .
• Passion for sales and achieving targets and objectives.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum of five (5) years’ experience in sales or a similar position.
• Luxury Hotel / Resort experience.
• Proficient level of written and verbal English
• Sound computer knowledge including Microsoft Office, Opera and Delphi.
• Positive attitude and good communications skills.
• Commitment to delivering a high level of customer service.
• Excellent selling capabilities.
• Ability to take initiative.

About the Team

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

About the Company

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.