Assistant Manager - Income Audit (Pre-Opening) -… at Hilton · Kuala…

The core responsibility of the Assistant Manager – Income Audit is to check that all charges raised by each department have been properly posted to guests accounts or otherwise accounted for, the correct procedures have been followed and that all daily income that should have been received by the hotel was received.

As Assistant Manager – Income Audit, you will be responsible for performing the following tasks to the highest standards:

• Be familiar and adhere with Hilton’s Standards, policies and procedures.
• Audit the daily revenue figures, supporting reports and vouchers as well as audit the daily General Cashier’s Report.
• Ensure that Daily and Monthly Revenue and Settlement Reconciliation is prepared on a timely basis and all revenue is captured and reported.
• Ensure all gifts or entertainment voucher are controlled as per the policy.
• Review all entertainment dockets and officers’ checks, ensuring that all are authorized and signed with the appropriate level of detail.
• Prepare a monthly summary of Entertainment and Officers’ check for Finance Leader and Operation Leader’s approval.
• Check that complimentary rooms have been appropriately authorized.
• Audit the telephone and internet interface reports to ensure all the respective revenue has been posted.
• Ensure the relevant Front Office and Outlet reports are printed, audited and filed in chronological order.
• Verify transactions posted in the daily report, including but not limited to credit cards, city ledger, paid outs, allowances and rebates, miscellaneous charges, voiding and limousines revenue.
• Prepare rebate and allowance summary and rebate journal.
• Reconcile credit card charges between electronic credit card machine and point of sale system on a daily basis.
• Prepare daily revenue report for the Director of Finance and Operation Leader.
• Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades, etc. have been properly authorized.
• Ensure that the Room Status Discrepancy Report is printed twice daily, and any exceptions noted are reported.
• Record cashier overs / under in the relevant reports and followed up with the Outlet Managers or Front Office Manager.
• Follow up on any discrepancies, incomplete work or missing information with the relevant departments.
• Ensure all paid out vouchers have proper authorization, signatures and backup.
• Follow up with Revenue / Reservation team to ensure that no-shows are reviewed, and charges made accordingly.
• Audit the daily food and beverage report, verifying the cashier’s remittance to the General Cashier’s Report.
• Ensure that all restaurant and bar checks are properly accounted for and banquets and functions revenues are entered.
• Ensure each C&E Function has a Banquet Event Order (BEO) and reconciliation between BEO, contract and POS posting is performed.
• Review the meeting package rates and ensure revenue has been allocated correctly.
• Ensure the prepaid memberships charges are correctly deferred and released to P&L account.
• To be fully conversant with the hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to.
• Ensure the accurate and timely input of data to the general ledger system.
• Maintain adequate and up to date files.
• Conduct monthly house float and petty cash count.
• Check and ensure that room variance reports are properly kept and interpreted, reporting any unreasonable variance promptly.
• Handle all requests and inquiries in a timely and efficient manner.
• Ensure that all month end procedures are strictly followed, and deadlines are met.
• Flexible in relation to working hours, especially at month end.
• Perform any additional tasks assigned to ensure that the department functions smoothly.
• Minimize the risks of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards.
• Ensure House Account and Permanent Account is reviewed daily.
• Initiate the monthly income audit meeting with Operation Teams and prepare the meeting minutes.
• Ensure accuracy of Tourism Tax and Sales & Service Tax (SST) is accurately charged to guest as per Malaysia government regulations.
• Check and verify incentives for Finance Leader and Operations Leader approval.
• Assists the Finance Leader in any other way deemed necessary for the efficient overall operation of the Finance Department.
• Support the Finance Leader to develop best-in-class hotel Finance teams, including participation in all relevant Finance development programs.
• Carry out any additional duties and responsibilities as assigned to ensure that the department functions smoothly.

Qualifications

An Assistant Manager – Income Audit serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University Degree, preferably in Commerce, Accounting & Management or any other Accounting qualification.
• Previous experience in a managerial operational accounting role.
• At least 3 year of working experience as Income Auditor Supervisor in the hospitality industry.
• Knowledge of F&B cashiering, front desk cashiering and night audit.
• Proficient in Microsoft Office applications.
• Good communication and analytical skills.
• Possess system skills in OnQ, OPERA, POS, SUN.