Staffing Manager (Home Care Services) at Hillendale… · Monterey

Description • 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine • 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine • 2025 - Top Home Care Agency, CommunityVotes Santa Rosa • 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE • 2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies • 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Monterey team!  What You’ll Be Doing: • Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability. • Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s). • Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns • Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change • Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage. • Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer. • Proactively send informational correspondence to caregivers as needed. • Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours. • Work cross-departmentally • Local travel up to 25% of the work week for field visits and community events. • May assist with new hire orientations, in-person caregiver interviews, and document compliance as needed What Hillendale Provides: • $72,000-$80,000 base salary with incentive comp • Full-time opportunity with a growing company and innovative team • Healthcare benefits • 401(k) plan • Paid time off • Company holidays • Fun, collaborative work environment Requirements • Associates Degree in general business or related field; Bachelor's Degree a plus • 2+ years of experience working in the home care or health care industry  • Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts • Excellent communication skills and ability to engage with our caregivers and clients • Strong attention to detail and excellent time management skills • Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail) • Valid CA Drivers License  Limitations and Disclaimer: This job description describes the essential functions, general duties and responsibilities, physical requirements, and PPE associated with the position; it is not an exhaustive list of all duties, responsibilities, or skills required for the position. The essential functions, general duties, responsibilities and physical requirements associated with the position are subject to modification in order to reasonably accommodate individuals with disabilities.  Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.This job description neither states nor implies that the listed essential functions, general duties and responsibilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules. Requirements are representative of minimum levels of knowledge, skills, and abilities.  To perform this job successfully, an employee must possess the abilities and aptitudes to perform each duty, responsibility, and physical requirement proficiently. This job description in no way alters the “at-will” employment relationship with Hillendale Home Care.