Functional Product Analyst at Highmark Health in Pennsylvania

Functional Product Analyst Location: PA, Working at Home - Pennsylvania Company : Highmark Health Job Description : JOB SUMMARY This job supports one or more analytical aspects of the product management lifecycle, with a focus on Provider Data Exchange. Working within this sub-product scope, the candidate uses regular judgement and discretion to collaborate with customers and business stakeholders in order to understand business capability needs and translate them into detailed business requirements for new or modified capabilities. The candidate also contributes data and analysis to the creation of business cases and cost-sheet analysis to support product strategy and informs the evolution of the product roadmap. They will perform research, analyze data to determine business problems and trends, and assess business processes and business rules to identify and recommend opportunities for process improvements. The candidate partners closely with business and delivery partners across the product lifecycle to ensure the integrity and success of the capabilities throughout the product lifecycle and to inform the prioritization of the product backlog by providing analysis on complexity and dependencies. The individual proactively works with delivery partners to verify and govern the delivery of customer needs, ensuring on-time, quality delivery. Additionally, the candidate provides root cause analysis for production issues, formulates corrective action plans, and identifies, documents, and resolves risks, defects, and issues. The Functional Product Analyst builds organizational and deep subject matter expertise —with a focus on provider data exchange, exchanging data digitally and enabling secure, compliant, real-time, and scalable exchange of data across systems and partners. They use knowledge to apply, manage, analyze, and share information with other team members. ESSENTIAL RESPONSIBILITIES Work with Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and / or journey maps, product capability roadmaps, product KPIs/metrics, and implementation / delivery plans. Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams using modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria. Support various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. Effectively communicate with team members, customers, partners, and management, including assisting with or conducting business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation. Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives. Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle. Other duties as assigned or requested. EDUCATION Required Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field Substitutions 6 years of related and progressive experience in lieu of Bachelor's degree Preferred None EXPERIENCE Required 3 years in a Business Analysis and/or Analyst role Preferred 1 year with Lean/Six Sigma and/or Process Improvement 1 year in the Health Insurance Industry 1 year in the Healthcare Industry LICENSES or CERTIFICATIONS Required None Preferred Lean/Six Sigma Project Management Professional (PMP) Business Analysis Professional (IIBA) Human Centered Design (HCD) / Design Thinking SKILLS Analytical Skills Problem-Solving Communication Skills Report Writing Agile Methodology Agile Project Management Product Management Critical Thinking Analysis Elicitation / Documentation skills Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice