Customer Service Representative at Highmark Health · OK

Summary: Highmark Inc. is a health insurance company, and they are seeking a Customer Service Representative. The role involves resolving customer inquiries and concerns while delivering a positive customer experience. Responsibilities: - Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned - Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication - Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand - Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries - Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills - Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness - Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes - Other duties as assigned or requested Required Qualifications: - High School Diploma/GED - 1-3 years experience in customer service or call center environment Required Skills: Customer service experience, Product knowledge Important Skills: Listening skills, Problem solving Nice-to-Have Skills: Multi-tasking, De-escalation skills, Effective questioning