Associate Customer Service Representative at Highmark Health · WI

Summary: Highmark Health is a healthcare organization that provides a range of services to its members. The Associate Customer Service Representative will handle customer inquiries and complaints, ensuring timely and accurate resolutions while maintaining high service standards. Responsibilities: - Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner - Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution - Meet all production, quality, and adherence standards. Attends all required training classes - Elevate issues to next level of supervision, as appropriate - Maintain accurate records, including timekeeping records - Other duties as assigned or requested Required Qualifications: - High School Diploma or GED - 6 months of Customer Service in a customer facing role - Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards - Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally - Ability to take direction and to navigate through multiple systems simultaneously - Ability to maintain composure under stressful and fast-paced conditions - Strong written and verbal communication skills - Ability to communicate complex information in a simple, customer facing way Preferred Qualifications: - Customer Service in a call-center environment - Customer Service in a Healthcare related call-center environment strongly preferred Required Skills: Customer Service, Call Center Experience, Healthcare Call Center Experience, Navigating Multiple Systems, Composure under Stress, Multitasking, Customer Needs Assessment