Patient Service Representative at Highline… · Las Vegas

Summary: Highline Physical Therapy is seeking a Patient Service Representative to join their team. The role involves providing exceptional customer service and administrative support to ensure a smooth and positive experience for patients. Responsibilities: - Greet and welcome patients with professionalism and warmth - Schedule appointments and manage patient inquiries both in person and over the phone - Collect and verify patient information, insurance details, and necessary documentation accurately - Help create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy. Help provide customer service, a smile - Maintain patient records and ensure all documentation is complete and accurate - Assist in keeping front office area neat, tidy and organized - Coordinate with clinical staff to ensure seamless patient experience - Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc - Liaise effectively between patients, clinical staff, and other departments within the facility - Communicate clearly and professionally to address patient concerns or questions - Maintain a clean and organized reception area - Assist in managing inventory and ordering office supplies as needed - Participate in team meetings and contribute ideas for process improvement - Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies Required Qualifications: - High school diploma or equivalent; additional education in healthcare administration is a plus - Proven experience in a customer service role; healthcare setting preferred - Proficiency in using office software and scheduling systems - Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment - Attention to detail and accuracy in handling patient information and documentation Required Skills: Healthcare Administration, Office Software, Scheduling Systems, Patient Information Management, Documentation Accuracy Benefits: Full scale benefits—including robust Medical, Vision, and Dental plans, Paid time off, Clinical incentive opportunities, Student loan repayment options, Professional development resources, Ongoing clinical education support