PM Restaurant Server at Highgate in Middletown, RI

Summary: Highgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Restaurant Server is responsible for providing high-quality service to guests, handling food and beverage orders, and ensuring overall guest satisfaction. Responsibilities: - Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees - Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position - Have a thorough knowledge of menus and current specials in applicable outlets - Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner - Pre-bus all tables removing soiled dishes after each course - Be familiar with the operation of the P.O.S system - Perform cashiering functions by closing checks and preparing end of shift paperwork - Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist - Ensure that tables and side stands are kept stocked, tidy and clean - Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade) - Breakdown trays of soiled dishes and linen in the dishroom according to established standards - Answer the telephone according to standards - Consistently upsell food, beverage and promotional items to guests - Be familiar with fire extinguishers, locations and know how to use them - Receive and deliver food and beverage orders and collect payment - Ensure overall guest satisfaction Required Qualifications: - High School diploma or equivalent and/or experience in a hotel or a related field preferred - Flexible and long hours sometimes required - Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects - Ability to stand during entire shift - Must be able to maneuver throughout the dining area while carrying full trays of food & beverages - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests - Must be able to multitask and prioritize departmental functions to meet deadlines - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner - Attend all hotel required meetings and trainings - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives - Must be able to cross-train in other hotel related areas - Must be able to maintain confidentiality of information - Must be able to show initiative, including anticipating guest or operational needs - Perform other duties as requested by management - Maintain a friendly and warm demeanor at all times Required Skills: Point of Sale (P.O.S) system operation, Cashiering, Food, beverage service, menus, specials, Fire extinguisher usage, Multitasking, Prioritization, Attentiveness, Courtesy, Service orientation, Listening