Operations Intern- Select Service Summer 2026 at Highgate · Chandler

Summary: Highgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. They are seeking an Operations Intern for the summer, where interns will rotate among multiple hotels and learn about the hospitality industry in a fast-paced environment. Responsibilities: - Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests - Must be able to multitask and prioritize departmental functions to meet deadlines - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner - Attend all hotel required meetings and trainings - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives - Must be able to cross-train in other hotel related areas - Must be able to maintain confidentiality of information - Must be able to show initiative, including anticipating guest or operational needs - Perform other duties as requested by management - Maintain a friendly and warm demeanor at all times Required Qualifications: - Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests - Must be able to multitask and prioritize departmental functions to meet deadlines - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner - Attend all hotel required meetings and trainings - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives - Must be able to cross-train in other hotel related areas - Must be able to maintain confidentiality of information - Must be able to show initiative, including anticipating guest or operational needs - Perform other duties as requested by management - Maintain a friendly and warm demeanor at all times - We are looking for individuals who possess a high level of attention to detail and a strong work ethic - This role has direct involvement with both management and employees and strong communication skills are required - Applicants must also have the ability to multi-task in a fast-paced environment - Have the confidence to provide feedback to management and have strong follow through - This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays Important Skills: Multi-tasking Internship Start Date: Start in 2026 Summer