Hotel Operations Intern (based in Santa Monica, CA) at Highgate · Los…

Summary: Highgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. This internship will provide hands-on exposure to the operational side of the hospitality business, focusing on hotel performance, departmental coordination, and service standards. Responsibilities: - Assist the SVP of Operations with day-to-day operational projects, reporting, and administrative support - Support hotel operations initiatives related to guest experience, service standards, departmental performance, and property-level execution - Gain exposure to core hotel departments, including Front Office, Housekeeping, Food & Beverage, Rooms, and other key operational areas - Assist with basic accounting and financial tasks, which may include reviewing reports, organizing data, tracking expenses, supporting budget-related projects, and helping prepare operational summaries - Compile and organize operational information, presentations, reports, and follow-up items for leadership review - Partner with property and corporate teams to support special projects, process improvements, and operational initiatives - Help analyze hotel performance metrics, guest feedback, service trends, and operational opportunities - Attend meetings, take notes, track action items, and assist with follow-up communication as needed - Maintain a professional, service-oriented approach when interacting with hotel leaders, associates, guests, and corporate partners - Support additional projects and assignments that provide exposure to hotel operations, finance, and executive leadership Required Qualifications: - Currently enrolled as a college junior or senior in Hospitality Management, Hotel Administration, Business, Finance, or a related program - Strong interest in hotel operations, luxury hospitality, and long-term career growth within the hotel industry - Basic understanding of hotel departments and the overall guest journey - Comfort working with numbers, reports, and basic accounting or financial information - Strong organizational skills with attention to detail and follow-through - Professional communication skills, both written and verbal - Ability to manage multiple priorities in a fast-paced, service-driven environment - Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint - Positive attitude, curiosity, discretion, and a willingness to learn from hotel and corporate leaders Preferred Qualifications: - Prior hotel, restaurant, luxury service, or hospitality internship experience preferred Required Skills: Hospitality Management, Hotel Administration, Finance, Hotel operations, Luxury hospitality, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Basic accounting, Financial reporting, manage multiple priorities