AI & Community Strategy Intern at Higher Logic in Remote

Summary: Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. The AI & Community Strategy Intern will support strategic initiatives at the intersection of customer insight, artificial intelligence, and product development. Responsibilities: - Monitor customer conversations, feedback channels, and executive discussions to identify recurring themes and insights - Synthesize customer input into structured summaries and actionable recommendations - Participate in customer meetings, including executive-level conversations, and assist with preparation and follow-up documentation - Support the identification and prioritization of feature requests and product opportunities - Assist in mapping customer requests to existing capabilities and potential enhancements - Collaborate on the development and prototyping of AI-powered tools to improve insight generation and feature adoption tracking - Contribute to analysis of engagement, adoption, and usage patterns across customer accounts Required Qualifications: - Strong analytical and problem-solving skills with the ability to synthesize complex information - Interest in artificial intelligence, SaaS platforms, and customer engagement strategies - Excellent written and verbal communication skills - Comfort engaging with senior stakeholders in a professional setting - Ability to work 20 hours per week Preferred Qualifications: - Experience experimenting with AI tools, automation workflows, or data analysis tools is a plus Required Skills: Analytical skills, Problem-solving skills Important Skills: Artificial intelligence, SaaS platforms, Customer engagement strategies Nice-to-Have Skills: Engaging with stakeholders, AI tools experimentation, Data analysis tools, Written communication, Verbal communication