Patient Care Coordinator at Highbar in Wayland, MA

Join us as a Patient Care Coordinator!   The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic.  The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.  

What You'll Do:

Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.

Greets and directs patients, vendors and visitors of the clinic.

Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.

Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.

Collects co-payments from patients, clearly documenting payment transactions on a written receipt.

Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.

Assists therapists with faxing patient information to medical offices as requested.

Maintains a general understanding of insurances, including how to read benefit eligibility.

Explains benefit details to patients including authorization requirements, copays, and deductibles.

Initiates appropriate collection activity in accordance with company policies and procedures.

Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.

Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications:

High school diploma or general education degree (GED)

Two to three years of related experience and/or training

Associate degree in healthcare administration or a related field of study preferred

Compensation Package:

Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment

We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.