Budtender - Hamden - Part-Time at High Profile in Hamden, CT

Summary: C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with a retail network, High Profile Cannabis Shop. The Sales Associate is responsible for delivering world-class customer service while guiding customers through the selection and purchase of cannabis products, ensuring a positive shopping experience and maximizing store performance. Responsibilities: - Provide the highest level of service to customers by making their experience the top priority - Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success - Greet customers upon entry and perform initial check-in verification of required identification (ID) - Assist new customers with questions on state required forms; updating customer information in system as needed - Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime - Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests - Fill online orders in a quick and efficient manner, keeping customer experience at the forefront - Handle customer complaints in a professional manner; escalating to management when needed - Maintain product, brand, and strain knowledge and keep up on current cannabis trends - Accurately use and maintain point of sale (POS) system - Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting - Assist with intake of product, inventory counts, and additional audits on a regular basis - Work closely with the management team to increase sales and foot traffic - Support daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules Required Qualifications: - 1+ years' customer service experience - High school diploma or GED - Experience with POS systems and cash handling practices - Commitment to reaching Key Performance Indicators on a regular basis - Effective multi-tasker with demonstrated ability to prioritize tasks - Ability to work independently with little or no direct supervision - Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner - Ability to pass a background check and is 21 years of age or older - Willingness to work nights, weekends, and some holidays - Must be able to obtain and maintain required state licenses based on work location Preferred Qualifications: - Knowledge of state and local regulations is preferred Required Skills: Point of sale (POS) systems, Cash handling, State and local cannabis regulations, State cannabis licenses Benefits: Medical, Dental, & Vision Insurance for full-time staff, Life Insurance, Short-term & Long-term Disability Insurance, 401k, Company Paid Holidays, Company Swag, Employee Discount