Guest Service Agent at HHM Hotels in New York, NY

GUEST SERVICE AGENT Posted Date 10 hours ago(6/9/2026 11:14 AM) ID 2026-72379 Type Regular Full-Time Property Name Holiday Inn Express - Water Street Location 126 Water St New York New York 10005 US Minimum USD $18.00/Hr. Maximum USD $18.00/Hr. OVERVIEW Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs. • Register and assign guests to hotel rooms. • Establish methods of payment and verify credit. • Make and confirm reservations. • Compute bills, collect payments, and make change for guests. • Transmit and receive messages, using telephones or the PMS system. • Respond to guest requests in a timely manner. • Receive and resolve guest complaints, elevating to supervisor if necessary.  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. • Perform bookkeeping activities, such as balancing accounts and conducting audits. • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. • Ensure overall guest satisfaction. • Perform other duties as requested by management.   Your Background and Skill • High School diploma or equivalent preferred. • Previous customer service experience or equivalent training required. • Knowledge of PMS systems preferred.   HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities • Medical, Dental and Vision Health Insurance • Paid Time Off • 401k Company Match • Daily Pay • Free Basic Life Insurance • 24/7 access to TELUS Health, a confidential work-life resource. • Travel Discounts • Commuter Transit and Commuter Parking Benefits • Employee Assistance and Wellness Program • Educational/Professional Development • Referral Bonus Program   Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts. • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.   What We Believe   People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It ABOUT US HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. OPTIONS Apply for this job onlineApply Share Refer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed • Share this job opportunity to a friend, colleague, or family member: Application FAQs Software Powered by iCIMS www.icims.com