Office Services Administrative Assistant at HGA in Milwaukee, WI

Summary: HGA is seeking an Office Services Administrative Assistant who thrives at the center of it all. In this pivotal role, you’ll manage daily operations and provide broad administrative support across the organization to help create a welcoming workplace environment. Responsibilities: - Coordinate daily office services activities and support, including supporting overflow projects from the Administrative Services Manager - Handle requests and resolve issues via phone, email, or walk-ins, escalating concerns to management when appropriate - Greet guests in a professional, friendly, hospitable manner, determines nature of business and announces visitors to appropriate personnel. Ensures visitor area/Reception is always warm and welcoming - Serve as the purchasing contact for hospitality, building, and PPE supplies. Support the Admin Services Manager in maintaining the inventory of all facilities-related supplies and proactively ensure tools and resources are readily available - Act as the catering liaison for ordering and event preparations, setup, and breakdown - Maintain office storage, kitchen and common areas to ensure a safe and organized space, stocking office supplies throughout - Develop content for various media in various forms, including graphics, charts, and links. Work with the Office Services team for support of this request - Receive all incoming deliveries and mail, signing for them as needed and manages mailroom office supplies, incoming / outgoing mail and package distribution - Handle all plotter printing, scanning and archive requests, sending off-site as needed - Utilize and maintain records associated with the departmental corporate credit card, including organization of receipts and backup related to expense reports. Work with the Manager, Finance or Administrative Coordinators to code, obtain approvals and document receipts for all company credit cards - Review and maintain files, records, inventory, and database systems. Coordinate records retention activities - Maintain calendars for department including service and events and organize daily/weekly/monthly internal and external meetings, anticipating conflicts and solving scheduling issues - Lead, maintain, and report on special projects assigned by the leadership team. Perform and facilitate a wide variety of complex and confidential executive duties and projects pertaining to the responsibilities of the department's leadership team - Train department employees in daily job responsibilities - Research, develop, and recommend changes in office and departmental operating processes and procedures to include improvements in workflow, office procedures, equipment, and documentation - Demonstrate the ability to handle confidential information with integrity and discretion Required Qualifications: - Strong communication, time‑management, and organizational skills - A positive, service‑oriented mindset - Exceptional attention to detail and follow‑through - Ability to effectively manage priorities - Genuine enthusiasm for customer service support - Experience in an administrative or office services role - Excellent communication skills, both written and verbal, to effectively interact with colleagues, customers, and vendors - Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities effectively, and be detail-oriented - Proficiency in office software, including word processing, spreadsheet, and database programs (e.g., MS Office Suite) - Ability to identify and resolve issues independently while exhibiting strong problem-solving skills - Ability to provide friendly and helpful service to customers and staff - Ability to operate postage meters, shipping systems, and similar equipment - May be required to bend, crawl, and lift up to 50 lbs on a frequent basis for multiple office locations Preferred Qualifications: - Supply management experience - Tracking budget expenses experience - Inventory control experience - File management and inventory experience - Service industry (or related field) experience Required Skills: MS Office Suite, Postage meters operation, Shipping systems operation, Supply management, Budget expense tracking, Inventory control, File management Benefits: Individuals in this role working more than 24 hours a week on a regular basis are eligible to participate in HGA’s robust benefit programs which include an annual bonus and success sharing bonus program, 401(k) guaranteed contribution, Paid parental leave, Medical, dental and life insurance plans, PTO and short- and long-term disability programs