Chargeback Analyst - Portfolio Team at HFD in Remote

Summary: HFD is dedicated to making healthcare more affordable by providing innovative payment solutions. They are seeking an EPIC Chargeback Analyst to monitor and analyze loan performance, communicate with business partners, and manage servicing and compliance tasks related to the loan portfolio. Responsibilities: - Assist Portfolio Manager in identifying first payment default and down payment chargebacks within HFD's enterprise level portfolios - Submit chargeback responses in an accurate timely manner to assist HFD in winning such disputes - Using our contracts and operational term sheets, ensure that we are compliant with terms of our agreement to enterprise level customers - Utilizing operational term sheets, assist in managing enterprise level providers to track thresholds and maximize its return on investment - Assist with monitoring post charge off collection vendor performance and remittances - In this role, you will be trained to be able to read contracts and create operational term sheets - Assist in the creation of operational processes and workflows - Be able to identify and alert management to "red flags" or trends within data - Assist in creating feedback loops with our providers to ensure timeliness and accuracy in our submissions - Participate in special projects aimed at continuous process improvements related to operational processes and procedures - Perform ad hoc duties as assigned Required Qualifications: - Bachelor's Degree, preferably in Finance or Accounting - Strong analytical skills and attention to detail - Strong interpersonal skills with the ability to work in a collaborative team environment - Ability to adapt to changing business needs with a solution-oriented mindset - A willingness to learn - Ability to multi-task - Proficient in Microsoft Excel Preferred Qualifications: - Dispute or Chargeback experience - Previous experience in underwriting - Payment portal compliance - Hubspot - MS SQL - Database experience Required Skills: Microsoft Excel, Dispute experience, Chargeback experience, Underwriting, Payment portal compliance, Hubspot, MS SQL, Database experience, Solution-oriented mindset Benefits: Medical, Dental, Vision Insurance, 401k with 4% company match., Time off: 10 days per year of PTO, 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday., EPIC company culture