Hey Lieu
Executive Assistant/Data Analyst at Hey Lieu · Philippin…
Skills
Job Description
Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.
Role Overview
We are seeking a high-level Remote Executive Assistant to serve as the strategic "right hand" to our CEO across multiple companies, including moving, home services, and related brands. This is not a basic administrative role; we are looking for a powerhouse professional who can drive organization, instill accountability, and execute complex tasks across a fast-paced, multi-company environment. The goal of this position is to act as a force multiplier for leadership, ensuring nothing falls through the cracks.
Core Responsibilities
1. Inbox & Communication Management
- Inbox Ownership: Actively managing and organizing the CEO’s email inbox by prioritizing urgent matters, drafting professional responses, and routing inquiries to the appropriate departments.
- Lead Oversight: Monitoring missed calls and lead systems to ensure every potential customer is followed up immediately.
2. Operations & Accountability
- KPI Reporting: Building and sending daily KPI dashboards to track critical metrics such as revenue, job volume, and call data.
- Task Tracking: Maintaining a bird’s-eye view of all company tasks and proactively following up with team members across departments to ensure deadlines are met.
- SOP Development: Organizing and maintaining Standard Operating Procedures (SOPs), internal documents, and digital systems to ensure operational efficiency.
3. Administrative & Financial Support
- Finance/Admin: Supporting light financial tasks, including invoicing, basic financial tracking, and operational reporting.
- Marketing Coordination: Assisting with the coordination of marketing efforts and providing regular performance reporting.
Required Qualifications
- Experience: 2+ years of experience as an Executive Assistant or Operations Assistant.
- Proven experience supporting a CEO or business owner in a high-growth environment is highly preferred.
- Traits: High-Level Proactivity: An individual who does not wait for instructions and identifies solutions before problems arise.
- Accountability Mindset: A relentless focus on follow-up and ensuring team execution.
- Communication: Exceptional written and verbal English skills.
- Organization: Extreme attention to detail and the ability to manage multiple brands simultaneously.
- Accountability Mindset: A relentless focus on follow-up and ensuring team execution.
Preferred Tools & Technical Skills
- Microsoft 365: Advanced proficiency in Outlook and Excel.
- CRM Systems: Familiarity with industry-specific CRMs (e.g., SmartMoving) is a significant plus.
- Communication Systems: Experience with VoIP/Call systems (e.g., RingCentral).
- Financial Software: Exposure to QuickBooks or similar basic financial tracking tools.
- Reporting: Experience managing KPIs and operational tracking dashboards.
Logistics
- Hours: Full-time (40 hours/week).
- Schedule: Aligned with U.S. Central Time Business Hours.
- Nature: Long-term role with significant growth potential.