Hexaware Technologies→
Hiring For Team Leader - International Process at Hexaware… · Chennai
Mid LevelOn-siteChennai150000 INR–650000 INR/yr
Skills
ShrinkageAhtAttritionService LevelKPI MonitoringTATSLAKRA
Job Description
Shift : Rotational Shift /Day / Night. Industry : BPO
Educational Qualification: Graduate (any discipline) is Mandatory
Required Skills: Strong knowledge of BPO metrics: Attrition,Shrinkage,AHT,NPS,Utilization,Occupancy,Churn,Repeat %
Proficient in Excel / reporting tools
MIS knowledge preferred
Experience : with min 2 years as Team Lead on papers.
Educational Qualification: Graduate (any discipline) is Mandatory
Required Skills: Strong knowledge of BPO metrics: Attrition,Shrinkage,AHT,NPS,Utilization,Occupancy,Churn,Repeat %
Proficient in Excel / reporting tools
MIS knowledge preferred
Experience : with min 2 years as Team Lead on papers.