TAC Engineer 1 - Software at Hewlett… · Heredia

TAC ENGINEER 1 - SOFTWARE Location: Heredia, Heredia, Costa Rica TAC Engineer 1 - Software    This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description:     We are looking for a motivated TAC Engineer 1 - Software to join our global technical support team in Bangalore. The role involves providing support for enterprise networking and Network Access Control (NAC) solutions, primarily based on ClearPass. The engineer will support global customers through phone, email, and chat, assisting in troubleshooting and resolving issues related to network connectivity, authentication, and access control. This is a hybrid working role and an excellent opportunity to build strong expertise in enterprise networking and security technologies. Key Responsibilities • Provide technical support for networking and ClearPass-related issues to global customers • Troubleshoot wired and wireless network connectivity and authentication issues • Work on access control problems involving 802.1X, RADIUS, and guest authentication • Analyse logs, configurations, and basic packet captures for troubleshooting • Document issues, troubleshooting steps, and resolutions in ticketing tools • Collaborate with senior engineers for escalations and complex cases • Follow defined processes and SLAs in a 24x7 support environment Education & Experience • Bachelor’s degree in Computer Science, IT, Networking, or related field • Candidates with networking training, certifications, internships, or strong technical aptitude will be preferred • Typically, 1+ years’ experience. • Advanced English Level Required Skills & Knowledge • Strong understanding of networking fundamentals: • OSI Model and TCP/IP • IP addressing and subnetting • ARP, DHCP, DNS • VLANs and switching basics • Routing fundamentals (basic static routing) • Broadcast, multicast, and unicast traffic • STP and link aggregation basics • Basic understanding of: • Network authentication concepts (AAA, 802.1X, RADIUS) • Network security fundamentals • Wireless networking basics • Basic Active Directory and LDAP awareness • Basic Linux knowledge: • Command-line usage • Log navigation and troubleshooting basics • Strong analytical and troubleshooting skills • Good verbal and written communication skills • Ability to work in a structured support environment Preferred Skills (Good to Have) • Exposure to Network Access Control (NAC) or ClearPass (internship / project / training) • Certifications such as CCNA / CWNA / RHCSA or equivalent • Basic knowledge of Wireshark or packet capture tools • Basic scripting exposure (optional) Soft Skills • Strong customer service orientation • Problem-solving mindset and eagerness to learn • Ability to work in a team environment • Strong attention to detail and documentation quality • Ownership and accountability in resolving issues Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #costarica #networking Job: Engineering Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.     HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.     Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. 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