PCBE Support Engineer at Hewlett Packard Enterprise in Tunisia

PCBE Support Engineer Location: Ariana, Ariana, Tunisia PCBE Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE GTS Private Cloud Business Edition Center of Excellence (PCBE CoE) Engineer is responsible for providing exceptional customer support for our enterprise and mission-critical customers of HPE PCBE Solutions. PCBE CoE Engineer would carry deep knowledge of PCBE Control plane, Alletra MP B10000, Compute and Network switches, virtualization platforms (VMware vCenter, Esxi), HPE Morpheus (VME/Enterprise), as well as a good understanding of Container platforms and underlying infrastructure. The role primarily focuses on handling complex break-fix scenarios while also contributing to the planning, design, implementation, upgrade, and expansion of existing PCBE environments. The PCBE CoE Engineer assumes the technical ownership of the issue and works with various HPE Engineering teams involved in building the solution while resolving complex customer issues. Key responsibilities of a PCBE CoE Engineer may include. Resolution of complex problems in enterprise and mission-critical customers of PCBE Assess and appreciate technical issues and customers' business impact and manage technical communication with customers and other stakeholders. Providing leadership in complex technical problem management, working closely with end customers and HPE remote and field support staff Identifying and resolving customer issues, particularly with PCBE Control plane and related infrastructure components critical to AI processing. Technical Support for Morpheus virtualization software (VME & ME) Troubleshoot and optimize PCBE and infrastructure for maximum efficiency and minimal downtime. Fault isolation, Problem reproduction, interacting with the engineering teams, QA, and development engineers, Escalation and Elevation management Development of knowledge content and runbooks Knowledge & Skills Required Private Cloud & HPE Ecosystem Good understanding of HPE Greenlake for Private Cloud Business Edition HPE Greenlake platform, Data Service Cloud Console Alletra MP B10000 Block storage configuration and troubleshooting HPE Proliant servers breakfix knowledge Aruba and M-series switches Configuration and Breakfix Excellent knowledge on below platform components VMware (vCenter, ESXi) Morpheus software, Morpheus Virtual Machines Single Sign-on and IAM Experience with cloud platforms such as AWS, Azure. Storage and CSI OS, Networking & Virtualization Good knowledge and hands-on experience with at least two various Linux distributions like Ubuntu, RHEL, SLES, and Debian. Familiarity with clustering technologies (e.g., Pacemaker) and VMware migration tools NFS storage configuration and troubleshooting would be desired Networking concepts (TCP/IP) Other skills Advanced knowledge of microservices and API Networking troubleshooting skills including IPv4, load balancers, and proxies Working knowledge of on-premises hypervisor technologies like VMware vSphere, OpenStack, or KVM Knowledge and experience with Linux System Administration, package management, scheduling, boot procedures/troubleshooting, performance optimization, and networking concepts. IPV4, IPV6 + SLAAC Common skills and qualifications Education: A bachelor's or master's degree in computer science, information technology, or a related field is preferred. Problem-Solving Skills: Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. Communication Skills: Effective communication skills to collaborate with other teams, including development, security, and compliance teams. Collaboration Skills: The ability to work effectively in a team environment and to coordinate efforts with other teams to resolve issues and implement new solutions. IT Service Management Experience: Familiarity with IT service management (ITSM) frameworks, such as ITIL, and experience with incident, problem, and change management processes. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.