Partner Support Specialist at Hewlett… · Heredia

Partner Support Specialist

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

   

Job specifics/responsibilities:

• Serve as primary point of contact for service delivery partners queries.
• Support service delivery partners and internal HPE team members via email, chat, phone calls.
• Assist on a timely manner internal and external HPE customers queries.
• Provide accurate guidance for service delivery enablement requests.
• Monitor open cases/projects to ensure proper resolution.
• Help driving operational improvements for assigned process.
• Escalate procedure issues in a timely manner to the corresponding internal HPE team when necessary.
• Collect necessary information based on region specifics to secure proper service delivery configuration.
• Perform regular quality checks to ensure process success.

Working relationships:

Internal:

• Global Center of Partner Success and Excellence
• GEO/Country/Tower teams
• WW Partner Delivery
• Other HPE teams

External:

• Channel Partners Representatives

Education (degree) and professional experience required:

Typically, 3+ years’ experience in related business.

Typically, first level university degree or equivalent work experience.

Qualifications and Skills:

• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• CRM tools Knowledge: SFDC, SAP, S4 HANA.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with strong organizational skills.
• Analytical Skills: Understanding market trends, analysing data, and identifying potential risks in system configurations.
• Negotiation Skills: Ability to engage in discussions to reach mutually beneficial agreements.
• Problem-Solving Skills: Ability to address client needs and find solutions quickly and efficiently.
• Time Management: Prioritizing tasks and managing time to handle various responsibilities effectively.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Intermediate

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.