Long Tail Renewals Support Specialist (English… at Hewlett… · Sofia

Long Tail Renewals Support Specialist (English or German Speaker)

Location: Sofia, Bulgaria

Long Tail Renewals Support Specialist (English or German Speaker)This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Long Tail Support Sales Specialist

In this role you will engage with Customers/Partners to improve the execution of small & medium size renewal deals, from pursuit/renewal time until booking. In addition, you will be responsible - in strong partnership and alignment with the Operational Sales teams - to grow the renewal potential and support new business Opportunities.

Overall, the Long Tail Support Sales Specialist is in charge of delivering enhanced Customer/Partner experience in the Operational Services Sales business.

Job specifics/responsibilities:

• Develop and maintain a strong 1 to 1 relationship with the Partner/Customer
• Owns and independently manages end-to-end renewals in close collaboration with
  customers or partners on time
• Identify upsell & new business opportunities within the renewal
  (support credits, upsell to higher service levels, win-back potential, etc.)
• Drive initiatives for assigned accounts
• Handle discount delegation with care
• Responsible for order management activities, following procedures to ensure segregation
  of Duties for order acceptance elements & flagging any impact on order and revenue
• Resolve business related escalations together with OS Sales Rep and manage customer expectations

Key deliverables/accountabilities:

• Manage and update opportunities in SFDC on a regular basis
• Asure forecast accuracy
• Interface management between Customers/Partners and HPE internal Stakeholders
• Develop and maintain a strong relationship with extended account team

Education (degree) and professional experience required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 2-5 years experience (suppliers, customer relations, financial management, procurement)

Other requirements:

• Fluent in verbal and written English language
• German Speakers preferred

Personal skills and qualities:

• Strong written and verbal communication skills
• Be able to quickly learn and adapt business processes and sales tools
• Solution oriented / problem solving skills.
• Strong team player
• Resilience in stressful situations

Technical skills:

• MS Office with strong capabilities in

• Outlook
• Excel
• Word
  

• SFDC (appreciated, not mandatory)
• SAP R3 and S4 (appreciated, not mandatory)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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