HPC & AI Software - Engineering Resolution… at Hewlett… · Remote

Summary: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking an Engineering Resolution Engineer to provide customer support for Workload Manager and Job Scheduler software products, analyze software issues, and collaborate with vendors for resolutions. Responsibilities: - Willing and able to obtain security clearance - Must be able to provide after-hours support when necessary - Provide technical support for customer reported issues escalated to level 3 support - Analyze, reproduce, isolate and resolve issues - Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation - Document/communicate throughout the whole process of working an issue until closure - Create and review selected customer documentation and notices - Perform selected product pre-release testing Required Qualifications: - Willing and able to obtain security clearance - Must be able to provide after-hours support when necessary - Provide technical support for customer reported issues escalated to level 3 support - Analyze, reproduce, isolate and resolve issues - Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation - Document/communicate throughout the whole process of working an issue until closure - Create and review selected customer documentation and notices - Perform selected product pre-release testing - Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent - Typically 0-2 years experience - Knowledge and experience of Linux operating systems and networking - Knowledge and experience with programming environments, i.e. C, Fortran, Python, MPI - Experience with debugging and performance analysis tools (CPE tools and libraries) - Experience with batch scripting - Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure - Ability to multi-task and prioritize, switching between working several issues at once - Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team - Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written Required Skills: Linux operating systems, C programming, Python Important Skills: Fortran, MPI, debugging tools, performance analysis, batch scripting Nice-to-Have Skills: multi-tasking, communication skills, teamwork Benefits: Health & Wellbeing, Personal & Professional Development, Unconditional Inclusion