Sr Replacement Accts Rep at Hertz in Oklahoma City, OK

A Day in the Life:

The Senior Account Representative will assist in new hire training and providing support to the Replacement Accounts Manager, Supervisor, and/or Administrator.  The Senior Account Representative requires flexibility in providing back-up support for other Senior and Replacement Accounts Representatives and the handling of special projects as assigned by the Manager.  If you enjoy teamwork, this role is for you! This is a challenging, rewarding fleet replacement position with opportunities for additional learning and growth!

We expect the starting salary to be $19.00 per hour commensurate of experience. 

What You’ll Do:

• Train new Replacement Accounts employees and existing employees on their job functions.
• Act as a backup for Replacement Accounts Representatives when assistance is needed with their workloads.
• Complete and distribute reports as needed.
• Assist co-workers in upskilling and coaching as needed.
• Report any system issues to Replacement Accounts Manager, Supervisor, or Administrator.
• Assist Replacement Accounts Representatives, Branches, Fleet Replacement Account Managers and Sales with any issues that need special attention.
• Develop a working knowledge of fleet accounts and/or assisted support accounts.
• Lead team huddles.
• Special projects as assigned by Replacement Accounts Manager, Supervisor, or Administrator.
• Conduct rental contract quality audits on assigned Account Representatives. 

What We’re Looking For:

• Highschool diploma or equivalent required, associate's degree or higher preferred
• Account Representative or account management experience with a minimum of 6 months in an account representative role required.
• Demonstrate the ability to work well with others
• Strong understanding of the insurance replacement business
• Working knowledge of Microsoft Office (emphasis Excel and Word)
• Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, EDICAR, GAR and DASH
• Well-developed oral and written communication skills
• Well-developed organizational and problem-solving skills
• Ability to work in a changing environment
• Strong commitment to customer service
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Courageous leadership and accountability.

What You’ll Get:

• 40% off any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Company