Junior IT Support at HeroTel in Cape Town, Western Cape, South Africa

Are you a curious, proactive problem solver with a passion for helping people get the most from their technology? Join our Information Technology team as a Junior IT Support in Plattekloof, where you’ll deliver first and second line support, keep equipment running smoothly and help colleagues with Microsoft 365.

This role is perfect for a detail focused, accountable starter who loves solving problems, learns quickly and enjoys being part of a supportive team.

What you’ll do:

• Provide computer and printer support to keep our teams productive
• Deliver first line Microsoft 365 support
• Maintain security software on all machines
• Perform backups of critical systems
• Conduct regular device maintenance
• Configure network devices
• Set up laptops and equipment for our colleagues
• Attend to all allocated tasks and tickets, prioritising by urgency and level of attention
• Follow up on outstanding tasks and sign off completed work on the QContact system
• Accept and log technical support emails and calls to the IT Department
• Assist the Service Desk team with new equipment deployment, software installations, equipment collection, inventory and printer issues

What you’ll need:

• Grade 12 (Matric)
• Any IT related certification (minimum NQF 3) or currently studying towards an IT related Diploma or Degree
• Experience installing, configuring and setting up laptops and devices
• Experience supporting Microsoft 365 applications
• Strong basic computer and application skills (Excel, Word, stock systems and more)
• A qualification in technical subjects such as A+, N+, AZ 900 or AZ 104 will be advantageous
• A highly developed sense of integrity, a strong work ethic and a team player mentality
• The ability to work independently
• Excellent written and verbal communication skills
• A proactive, accountable approach with strong attention to detail and time management
• Problem determination and resolution skills
• A willingness to learn

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.