eCommerce Operations Intern (2026 Semester 2)… at Hermès · Manhattan

Summary: Hermès is a renowned French luxury brand dedicated to craftsmanship and quality. They are seeking an eCommerce Operations Intern to assist with order monitoring, collaborate on developing a dashboard for key metrics, and support omnichannel services, among other responsibilities. Responsibilities: - Assist with order monitoring - Work closely with the Manager of e-Commerce Operations on compiling ideas for development of a dashboard to analyze key metrics to order flow - Audit and update omnichannel services including Store Locator and Product Locator - Maintain documentation on product personalization and track made-to-order items - Follow up on inventory publishing and unpublishing for cross-functional e-Merchandising support - Perform regular reviews of client communication shared in FAQs. Report updates to the web-contribution team and see through to completion - Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices - Execute all other duties assigned by the Manager Required Qualifications: - Previous Operations and/or Customer Service experience helpful - Excellent written and verbal skills; polite and professional phone manner - Proven ability to multitask - High level of attention to detail - Solid knowledge of Microsoft Office & PowerPoint Required Skills: eCommerce Operations, Order Monitoring Important Skills: Microsoft Office, PowerPoint Nice-to-Have Skills: Customer Service, Multitasking Internship Start Date: Start in 2026