eCommerce Client Relations Intern (2026… at Hermès · Manhattan

Summary: Hermès is a renowned luxury brand dedicated to craftsmanship and quality. The eCommerce Client Relations Intern will support the Hermes.com team with operational and customer service responsibilities, gaining valuable experience in eCommerce operations. Responsibilities: - Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking - Extract KPIs and statistics to support team Managers and Specialists with reporting analysis - Support with the delivery of important information through communications across various platforms - Compile documentation for FedEx claim emails to correct inventory - Follow up on tickets requiring action for pending returns, after-sales issues, etc - Assist with Hermes.com customer service needs including thorough research for escalation resolution in addition to weekly analysis of client interaction trends - Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices - Execute all other duties assigned by the Manager Required Qualifications: - Minimum 1 year of experience - Ability to work during the five-month internship period from July 13th, 2026 - December 18th, 2026 - Availability for Full-Time (37.5 hours per week) or Part-Time (more than 15 hours but less than 35 hours per week) - In-person attendance at the Hermès US corporate headquarters located in New York City Important Skills: Customer service, Data analysis Internship Start Date: Start in 2026