Flex Financial Partner/Universal Associate at Heritage… · Pike

Description

Join us as a Flex Financial Partner and play a key role in supporting multiple branches as a trusted guide for our members’ financial journeys. In this dynamic, fully rotational position, you’ll deliver exceptional service, offer smart financial solutions, and build strong relationships, wherever support is needed most.

This role is ideal for someone who thrives in a fast-paced, ever-changing environment, enjoys variety, and can quickly adapt to different teams and branch settings. If you’re dependable, people-focused, and motivated to make an impact across the communities we serve, this is a great opportunity to grow your skills and expand your experience.

Here's a little about us:

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.

Our Core Values:

Experience: Go Above Expectations; Create Positive Moments; Personally Acknowledge

Service: Deliver As One Team; Stay A Step Ahead; Guide With Product Expertise

Integrity: Do What's Right; Speak the Truth; Own Our Actions

People: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community

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POSITION PURPOSE

As a Flex Financial Partner, you are responsible for promoting the financial well-being of members across multiple branch locations by delivering exceptional service, building strong relationships, and providing tailored financial solutions. This role supports various branches as needed, ensuring continuity of service, operational efficiency, and consistent member experience. Responsibilities include guiding members toward appropriate account and loan products, cross-selling credit union services, and referring members to other lines of business, while accurately processing transactions and maintaining cash handling standards

FLEX REQUIREMENTS

1. Fully rotational position with assignment across multiple branch locations as needed, no fixed branch assignment
2. Regular travel between branch locations is required
3. Variable scheduling may include split shifts, adjusted hours, and coverage of staffing emergencies. Extended evening hours and Saturday hours required on a regular rotation and as needed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Deliver exceptional member service by accurately processing all branch transactions following proper procedures which include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer.
2. Engage with Heritage Financial teammates development initiatives and actively participate in personal growth using available resources
3. Meet or exceed established performance goals
4. Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality
5. Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real estate loans) and promote and facilitating digital enrollments and adoption for all HFCU products and services.
6. Utilize critical thinking skills to identify and provide the best options for members, particularly in cross-selling opportunities and addressing their needs
7. Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures
8. Performing account and loan intake and funding
9. Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads
10. Acquire a foundational understanding of the Commercial Loan Products offered by the credit union and submit referrals to the Commercial Loan Department as appropriate.
11. Participate in outbound activities limited to community events and volunteering
12. Effectively perform Lobby Engagement and First Impression Opening daily
13. Work as team supporting and championing each other
14. Have high energy, support and embrace the credit union initiatives
15. Display empathy and the ability to remain professional during challenging times
16. Ability to open and close the branch as assigned by branch management
17. Complete all required training as assigned

FLEX EXPECTATIONS

1. Must be able to adapt quickly to different branch environments, teams, and operational environments
2. Must execute all responsibilities and maintain consistent performance standards regardless of branch location
3. Quickly adapt to varying teams, and operational environments
4. Communicate effectively with multiple advisors and managers regarding assignments and daily operations
5. Support operational continuity during staffing shortages, emergencies, and coverage needs

Requirements

EDUCATION/CERTIFICATION:

High School Diploma or equivalent required; Bachelor’s degree preferred. NMLS License required. A Notary License is required or must be obtained within 9 months of hire.

KNOWLEDGE:

Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan Department as appropriate. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.

EXPERIENCE:

• 4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs-based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement.

SKILLS/ABILITIES:

• Critical thinker with the ability to creatively solve problems and develop business plans.
• Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.
• Effective communication with team members and peers to foster a supportive and collaborative network.
• Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members.
• Needs-based selling with exception product knowledge.
• Microsoft Office Software.

What's in it for you?

Salary: $20.00 - $23.00 per hour (depending on experience)

*** $1,250.00 Sign-On Bonus***

Benefits:

• $200 monthly mileage stipend to support branch travel.

• Paid Time Off & Paid Federal Holidays

• Medical, Dental, Vision & Life Insurance

• Employee Assistance Program

• Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)

• Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services

• BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)

• CareNet - benefits concierge service

• 401(k) with 5% Employer Match

• Educational Assistance

• Paid Time to Volunteer

• HFCU Logo-wear (that our employees wear with pride!)

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.