Account Executive - Producing (Project Manager) at HERITAGE · Phoenix

Job Overview & Purpose

The Account Executive - Producing is responsible for ensuring that assigned jobs are successfully, safely, and efficiently executed. This role is the primary point of accountability for planning and executing projects while overseeing the assigned team, which may include other account team members, production managers, foremen, and leads.

The Account Executive - Producing follows Heritage SOPs and project management best practices, ensuring that all assigned projects align with client expectations, operational efficiency, and company objectives. This role requires strong leadership, problem-solving skills, and the ability to coordinate logistics, labor, financial oversight, and client satisfaction. We highly recommend candidates with a background in the trade show industry.

Reports to: Director of Account Management/Senior AE (Show Specific)

Key Responsibilities & Duties

Primary Responsibilities

• Project Planning & Execution – Ensure assigned jobs are produced successfully, safely, and efficiently while managing all aspects of event execution. Follow the Project Manager Checklist in the Heritage SOP Manual for each event.
• On-Site Oversight & Logistics Coordination – Be on-site 20 hours before move-in, present during all show hours, and stay through the final walkthrough with the facility. Coordinate labor calls and scheduling while maintaining compliance with labor contracts.
• Equipment & Inventory Management – Confirm rental equipment is in place before move-in. Manage load lists, work orders, and production outlines, ensuring all logistics are accounted for before the event.
• Financial & Billing Oversight – Provide a draft invoice or detailed billing outline for AE to process within two weeks after move-out. Escalate pricing requests to estimating teams or senior leadership before submitting quotes to clients.
• Process Improvement & Team Development – Identify and report variances from SOPs, suggesting process improvements. Mentor, train, and develop team members to improve performance and efficiency.
• Client & Stakeholder Management – Ensure client expectations are exceeded and that all stakeholders experience project success. Act as a liaison between operations and account management, ensuring clear communication.

Additional Responsibilities

• Perform site visits as necessary to eliminate uncertainties and improve planning.
• Plan and submit travel arrangements to the travel coordinator for booking.
• Coordinate and communicate with logistics teams for asset assignments (e.g., brokers, tractors, drivers, trailers).
• Ensure payroll is reviewed, approved, and submitted on time, aligning with company and labor contract standards.
• Monitor rental equipment status and confirm availability before move-in, especially on non-weekend days.
• Encourage teamwork and a positive culture by supporting all team members and valuing their contributions.
• Escalate major project issues to leadership when necessary for resolution.
• Take ownership of all issues and drive problem resolution, ensuring successful project execution.
• Assist in process documentation and improvement initiatives to enhance efficiency.
• Ensure compliance with Heritage SOPs and provide feedback on potential improvements.

Work Environment & Physical Demands

This position is full-time and in-person, requiring regular travel to trade show sites and on-site customer service operations. Travel will be required for event setup, execution, and teardown, and employees must be available for weekend work and extended hours as needed, depending on show schedules.

Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs.. Periodic bending, reaching, twisting, carrying, pushing, and pulling.

Heritage Exposition Services is a DRUG-FREE WORKPLACE and requires pre-employment drug and background screenings.

Required Skills & Qualifications

Required:

• 3+ years of experience in project management, operations, or event production.
• Proficient in Boomer Software, Microsoft Excel, Google Docs, Microsoft Word, Microsoft Outlook.
• Strong ability to manage event logistics, labor coordination, and equipment planning.
• Experience in financial oversight, invoice processing, and billing procedures.
• Ability to problem-solve in fast-paced environments and make strategic decisions under pressure.
• Demonstrated experience in mentoring and developing team members.
• Strong organizational skills with attention to detail, deadlines, and compliance.
• Valid Drivers License and reliable form of transportation

Preferred:

• Experience in the tradeshow or event services industry.
• Background in logistics, warehouse operations, or large-scale production management.
• Familiarity with Heritage SOPs and industry-specific best practices.

At Heritage Exposition Services, we require all team members to uphold our H-Hour Service commitment, ensuring that every client receives the highest quality experience—no exceptions. Our team is dedicated to excellence, responsiveness, and professionalism in every interaction, maintaining the standards that set us apart in the industry.

- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401(k)) with employer match when applicable
- Employee Stock Ownership Plan (ESOP) – eligible employees participate in the company’s long-term growth and success
- Paid Time Off (Vacation, Sick & Paid Holidays)
- Training & Professional Development
- Career growth opportunities within a nationwide, employee-owned organization

Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.