Client Service Officer W/M - Madrid at Henner in Spain, ES

THE POSITION

Our Operations Department is recruiting a "Client Services Officer W/M", on a permanent contract. You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Madrid.

In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.

Support our beneficiaries and healthcare professionals:

• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
• Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site’s performance.

Manage contract and claims administration:

• Register and cancel contracts and monitor contribution payments.
• Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
• Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).
• There is no prospecting or sales involved in this role.

YOUR PROFILE

You are fluent in English, Spanish and/or French is a plus.

Preferably 1 year of experience in the health sector.

Previous experience in costumer services.

Comfortable handling calls, with strong telephone communications skills.

Excellent communication and interpersonal skills, with a customer-focused approach.

You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.

You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.

In short, you are someone we can rely on and who values a respectful and supportive work environment in return.

WHY JOIN US?

By joining our teams, you will benefit from training, full support in our jobs and tools, and close management guidance.

You will enjoy all the social benefits provided to our employees: performance bonus if you meet your objectives, profit-sharing bonus, meal allowance, 100% coverage of the basic individual or family health insurance, and reimbursement of transport costs.

You are guaranteed a good work-life balance thanks to our company agreements and a flexible work organization allowing you to work remotely up to 2 days per week, or even 3 days for people with disabilities, caregivers, or pregnant employees - in accordance with Henner's internal policy.

HENNERINT

Responsibilities

Alerter le Superviseur du périmètre / le référent Fraude sur toutes alertes ou suspicions de fraude , Assurer la correspondance (mails/courriers…), les échanges téléphoniques et d'une manière générale l’interface avec les bénéficiaires de son périmètre , Assurer la gestion administrative des dossiers de nos clients, Assurer le suivi des dossiers de son périmètre, Garantir la qualité des données saisies et des traitements réalisés, dans le respect des procédures de l’entreprise, Instruire et calculer les prestations, Lancer et traiter les appels de cotisations, Travailler dans les délais impartis