Junior Freight Coordinator at Hemisphere… · Etobicoke

About Us

Hemisphere Freight & Brokerage Services Inc. and CGL Transport Inc. are affiliated freight brokerage and customs brokerage companies serving clients across Ontario and British Columbia. Our teams manage cross-border logistics, customs compliance, and freight coordination for a diverse client base, with a strong focus on operational accuracy, regulatory compliance, and responsive customer service.

We are currently seeking a Junior Freight Coordinator to support our logistics and customs compliance operations at our Toronto Head Office. This is an excellent opportunity for a detail-oriented individual looking to build a career in freight brokerage, customs compliance, and international trade.

Position Overview

The Junior Freight Coordinator will work under the guidance of senior coordinators and management to support day-to-day logistics operations, customs documentation, and shipment tracking. This role is well-suited to a candidate who is organized, communicates clearly, and is eager to develop technical knowledge in freight coordination and Canadian trade compliance, including CBSA regulatory processes. This is an entry level position with great prospects of growing within the company.

Key Responsibilities

Logistics & Coordination

• Assist in the management and oversight of operational logistics, coordinating with carriers, vendors, and internal teams to support on-time shipment execution under the guidance of senior staff.

Customs & Trade Compliance

• Prepare and validate customs documentation, including commercial invoices, HS classifications, and applicable permits and licences, and assist with timely submission.
• Support CARM (CBSA Assessment and Revenue Management) processes.
• Assist in ensuring ACI/eManifest timeliness and accuracy across highway and other transportation modes to help avoid AMPS (Administrative Monetary Penalty System) penalties.

Documentation

• Prepare and process all required shipping and customs documents accurately and in compliance with applicable regulations.

Tracking & Monitoring

• Track shipments end-to-end, provide proactive status updates, and assist in resolving delays or exceptions under supervision.

Communication & Problem-Solving

• Support assigned account coordinators as a secondary point of contact for customers and carriers.
• Communicate shipment milestones and assist in resolving service issues promptly and professionally.

Cost Management

• Assist in monitoring transportation costs and support accuracy in freight invoicing.
• Flag potential accessorial or detention charges to the senior coordinator.
• Develop working knowledge of cost-versus-service trade-offs in routing and mode selection.

Professional Development

• Maintain and develop proficiency in CargoWise or comparable freight/customs software.
• Pursue relevant training opportunities and actively participate in company networking and learning initiatives.

Safety, Security & Compliance

• Escalate and support adherence to TDG (Transportation of Dangerous Goods) requirements where dangerous goods are handled, including documentation, marks, labels, and training awareness.
• Support customer and partner PIP (Partners in Protection) / Trusted Trader security practices where applicable.

Qualifications

• Post-secondary education in Logistics, Supply Chain Management, International Trade, Customs Brokerage, or a related field (completed or in progress), or equivalent relevant experience.
• Enrollment in, or willingness to pursue, CCS (Certified Customs Specialist) or CIFFA certification is considered an asset.
• Strong attention to detail and accuracy, particularly in documentation and data entry.
• Excellent verbal and written communication skills.
• Ability to work effectively under supervision within a fast-paced, deadline-driven environment.
• Basic understanding of Canadian customs and trade regulations is an asset; training will be provided.
• Proficiency in Microsoft Office (Excel, Outlook); experience with CargoWise is an asset but not required.
• Ability to prioritize tasks and manage multiple shipments simultaneously.

What We Offer

• Comprehensive on-the-job training in freight coordination and Canadian customs compliance.
• Mentorship from experienced senior coordinators and compliance staff.
• Support for professional certification (e.g., CCS) where applicable.
• Opportunities for advancement within a growing organization.