New Patient Scheduler Coordinator at Hematology… · Lake Worth

New Patient Scheduler Coordinator

Location: Lake Worth, FL

Hematology Oncology Associates was established in Palm Beach County over 35 years ago, and has grown to include 10 Board Certified Hematologist and Oncologists and 6 Nurse Practitioners in 3 convenient locations within our community. Our goals are to provide state of the art cancer treatments with a high level of compassionate care in a warm inviting environment. We also specialize in treatment of coagulation blood disorders, leukemias and other hematologic benign conditions. At Hematology Oncology Associates of the Palm Beaches, we believe that together, we will work to drive a better life outcome for our community.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

• Evaluate incoming patient referral documents for completeness and accuracy.
• Communicate with referring and attending physicians to clarify medical information or obtain additional details.
• Work closely with the Medical Records department to obtain any missing documentation based on the patient’s diagnosis and scheduling requirements.
• Contact patients to schedule new appointments, prioritizing based on medical urgency and clinical guidelines.
• Review and evaluate incoming patient medical records and referral documentation to determine the complexity and urgency of diagnoses.
• Collaborate with physicians and clinical teams to assess the appropriate level of care and identify the best-suited provider and appointment type.
• Schedule new patient appointments with attention to diagnosis severity, physician availability, and continuity of care.
• Communicate appointment details, preparation instructions, and care expectations to patients clearly and compassionately.
• Coordinate with insurance verification and authorization teams to ensure pre-appointment requirements are met.
• Document all patient communications and scheduling activities in the electronic medical record (EMR) system.
• Triage calls and inquiries related to new patient scheduling, routing complex clinical questions to appropriate staff.
• Track and follow up on incomplete referrals or missing documentation to avoid delays in patient care.

• Support quality and performance improvement initiatives related to patient access, care coordination, and scheduling accuracy.