On Call Operator at Helping Hands Homecare in Alcester, England, GB

An exciting opportunity to join our fast paced operations team as a Call Operator to ensure that we deliver an out of hours service that is customer focussed and effective in dealing with any emergencies outside of the regular business opening hours.

As an On Call Operator you will be part of a team that operate on various shift between 07:00 - 22:00 for our customers and carers across the UK, you will be responsible for answering telephone calls and dealing promptly and professionally with any issues.

This is a weekend-only position, with working hours scheduled every Sunday and alternate Saturdays.

Key Responsibilities

• Provide practical support to all customers and staff
• Ensure that quality, standards and efficiency of our service are maintained out of hours
• Manage reconciliation and logging of visits to support timely invoicing and payroll
• Meet performance targets for speed, efficiency and quality when responding to customer and staff requests
• Liaise with Branch Managers, Care Coordinators, Field Care Supervisors and third parties to gather information and resolve issues
• Record customer and staff complaints

About you

You will have experience working in a call centre environment and have the willingness to undertake the appropriate training and induction including systems and data training.

The ideal candidate will be a natural communicator, have excellent negotiating skills and have the ability to think and work flexibly. You will be also be highly organised, motivated and passionate about delivering excellent customer service.

Benefits

This position offers the flexibility to work around your own availability and we have early morning, evening and weekend shift options. In addition you will also have access to a wide range of employee benefits such as:

• Employee Assistance Programme
• Employee Benefits portal
• Accrual of Annual Leave
• Part time and work from home options