Afternoon/Evening Care Coordinator at Helms Home Care in Denver, NC

AFTERNOON/EVENING COORDINATOR Denver, NC 28037 | Full-Time | On-Site Monday–Friday | 12:30 PM–9:30 PM

Helms Home Care provides compassionate, reliable, and specialized home-based clinical care to patients of all ages. Our team is committed to excellence, teamwork, continuous learning, and providing an exceptional patient experience.

We are seeking a full-time Afternoon/Evening Coordinator to support patients, families, nurses, pharmacies, and physicians in coordinating home infusion services. This position plays an important role in managing referrals, scheduling visits, maintaining accurate patient information, and ensuring clear communication across the care team.

We are looking for a dependable, self-motivated individual who is comfortable working independently, taking initiative, and managing responsibilities with minimal supervision. The ideal candidate is organized, resourceful, and confident handling day-to-day tasks while recognizing when issues need to be escalated to the appropriate team members

Responsibilities

• Coordinate patient referrals, nurse assignments, and visit schedules.
• Communicate professionally with patients, families, nurses, pharmacies, and physicians.
• Review referrals and ensure required documentation and information are complete.
• Match nurses to patients based on location, therapy, skills, and patient-specific needs.
• Verify required nurse training and coordinate training when needed.
• Maintain accurate scheduling, patient, and care coordination records.
• Document communications, concerns, and patient updates promptly.
• Coordinate required labs and follow up to ensure results are received appropriately.
• Communicate changes in patient care plans to nursing staff.
• Identify and resolve scheduling and coordination issues independently when appropriate.
• Recognize concerns that require additional support and escalate them to the appropriate clinical team members.
• Maintain patient confidentiality and follow HIPAA and company standards.
• Manage daily responsibilities independently while maintaining communication with the broader team.
• Participate in team meetings and process improvement efforts.