Logistics Analyst at HelloFresh in Toronto, Ontario, CA

S'more about the team:

The Analyst will leverage data and manage database tools to help inform and support our Logistics strategy. Responsibilities include facilitating weekly business reviews and building common datasets, building and monitoring key performance indicators, and drawing impactful conclusions from supply chain performance data. This includes, but is not limited to, on-time performance, customer-reported errors, and exceptions measurements. The Analyst will analyze network and carrier performance to provide the team with insight and recommendations on continued network quality improvements. You will also work directly with our logistics operations team, supporting them and providing coverage in their duties, where necessary.

Lettuce share what this role will be responsible for:

• Report to Sr Director, Logistics to enhance the customer experience from an analytics and quality and cost standpoint
• Analyze specific data points or datasets and partner with team members to convert desired business measurements into specific metrics 
• Conduct deep-dive root cause analysis on recurring service failures and partner with Operations to implement corrective action plans
• Own necessary database improvements and develop weekly analysis reporting on customer-reported errors and on-time performance 
• Maintain tools and dashboards to support Logistics processes, including measuring delivery quality, cost, and customer experience
• Assist in pushing data normalization initiatives and quality metrics across broader Logistics stakeholders 
• Help develop, support and integrate new data streams and projects to create full supply chain visibility 
• Drive a customer-focused environment committed to delivering the highest quality product to our customers
• Execute against ad-hoc reporting requests from leadership team
• Assist operations teams with developing tools to measure performance metrics
• Assist with Holiday Planning for a smooth transition and customer satisfaction
• Support operations team throughout the week and provide assistance through modification of outbound logistics plan
• Provide feedback on strategic planning and forecasting
• Generate sound logistics initiatives and plans for improvement for various modes of transportation (FTL, LTL, last mile delivery)
• Participate and support department in logistics initiatives
• All other duties as assigned

Sound a-peeling? Here's what we're looking for: 

• Bachelor’s degree in Business Administration, Economics, Data Science, Computer Science, Information Systems, Accounting, or other relevant area of study required
• 2 years experience delivering analytical solutions to complex problems required
• 3+ years of experience within supply chain, transportation, or manufacturing companies
• Proven ability to quickly adapt, problem solve and drive the right results using data
• Quantitative and analytical experience – must have exceptional MS Excel skills
• Ability to travel up to 10% within the United States and Canada required
• Experience in turning analysis into action using tools such as Excel, Python, SQL, Knime or Tableau preferred
• Proactive, ambitious, and assertive: take ownership of work and think beyond the scope of a given assignment
• Extremely organized and have excellent follow up skills
• Strong interpersonal skills and self-motivated
• Entrepreneurial with a strong attitude towards ownership and getting things done
• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
  • Prolonged periods working at a desk and on a computer
  • Reading information on a computer screen and inputting data into a computer system
• You are:
  • Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making.
  • Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo.
  • Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work.
  • Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously.
  • A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
  • An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal.
  • Collaborative - you enjoy working cross functionally with various teams to gather key inputs, and able to work well with diverse opinions.
  • Customer-focused: aim to achieve a customer experience and product that is second to none

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#JD1003