Since 2019, hello82 is a platform deeply rooted in the vibrant world of K-pop. We specialize in creating connections between fans and their favorite K-pop artists through a fusion of innovative marketing strategies, immersive music distribution, and providing unparalleled experiences that resonate with fans worldwide. As an independent music label and distribution arm, hello82 is rapidly expanding alongside the ever-growing community of K-pop fanbases. Some of our artists include: ATEEZ, P1Harmony, xikers, and THE BOYZ.

About the role

Position: Fan Space Community Manager

Location: hello82 ATLANTA

Work Hours: Between 10:30AM - 7:30PM Local Time

This position will work with Atlanta's Operational Supervisor to generate traffic through new and exclusive events, and oversee the local fan space team on the floor to uphold and maintain business expectations and standards.

Full Time after Trial Period; Weekends Are Expected

Key Responsibilities

• Lead daily Fan Space floor operations to drive customer volume, loyalty, and retention.
• Develop new and exclusive event ideas to generate traffic into local space.
• Lead, manage, and coach a team of 10+ employees.
• Work directly with Operations Management to accomplish quarterly goals and uphold brand standards.
• Track and merchandise inventory using a variety of data and organizational methods.
• Track and report daily activity within the space.
• Communicate efficiently with Operations Management and Partner Location Management to meet dynamic deadlines.
• Stay up to date with local K-pop happenings to enhance Atlanta's K-pop community.
• Build and nurture relationships while maintaining positive rapport with the local K-pop community.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Must be local to Atlanta, GA.
• Proficiency in Excel and/or Google Sheets.
• Genuine interest in K-pop music and content.
• 2-3 years of managerial experience in a fast-paced retail environment.
• 2-3 years of retail experience.
• Excellent communication skills with the ability to think quickly and creatively, using both data and intuition to make decisions.
• Proven ability to lead a team of 8+ and work closely with project managers to create a welcoming and engaging environment for K-pop fans nationwide.
• Experience with Shopify or similar POS system.
• Proficiency in Korean language is preferred but not required.

Benefits

The hello82 team understands the importance of ensuring our employees have strong benefits to support them wherever they are. Our company offers robust benefits and perks, including:

• Medical, dental, vision plans
• 401(k) plan with employer match
• Mental health/wellness support
• Employee Assistance Program (EAP)
• Employee discount on hello82 products
• Flexible time off for you to recharge
• 12 company paid holidays

In your cover letter, please tell us about your K-POP experience.