Service Advisor at Hello Auto Group in Temecula, CA

More people are saying goodbye to their old jobs and Hello to their new careers. Hello, Automotive Group will be bringing a unique experience to the Temecula Auto Mall. It doesn't matter if you have automotive experience or not. If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Auto is the place for you. Come work in a team environment and help build the new automotive experience at Hello Subaru of Temecula.

Summary: The Service Advisor acts as the primary liaison between customers and the service department or repair center. This professional is responsible for understanding customer needs, scheduling service appointments, and ensuring that vehicles are serviced effectively and efficiently. They must deliver high levels of customer service satisfaction while maintaining effective communication between customers, technicians, and management.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• 3 to 5 years of experience as Service Advisor in an automotive setting preferred.
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits:

• Competitive Pay
• Vacation and sick time
• 401(k) plan (with company match!)
• Medical, dental and vision plans
• Company-paid Basic Life insurance
• Employee Purchase Program
• Paid Volunteer Days
• Paid Holidays
• Locally-owned and operated in Southern California
• Work/life balance (Closed on Sundays!)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.