Systems Administrator at Helion Technologies in Location not listed

Helion is the nation’s largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we’ve helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.
Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we’re looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.
Position Overview and Qualifications
Helion is actively recruiting for a new Systems Administrator. The Systems Administrators are focused on supporting some of the most technically challenging issues in the service desk.
Primary Responsibility: To use advanced technical knowledge to resolve highly complex Desktop and Server level issues. Identifying and resolving chronic issues in the service desk through the problem management process.
Other Responsibilities:
Assisting outsourced field personnel in resolving any PC, Printer or Connectivity type of issues while they are at client site
Proactive tasks such as monitoring/troubleshooting alerts in PRTG, and disk failures.
Assisting the Project Management and Account Management teams in gathering audit information from AD/Exchange
Saturday On Call
Accountable for working on the Saturday Coordinator on call rotation with all techs in Tier 2
Accountable for managing phone calls and tickets including dispatching and prioritization for all Desktop techs.
Overflow for emergency issues on Saturday
Accountable for being available for urgent escalated Desktop issues
Provide technical guidance to the lower-tiered Desktop techs.
Skills and Qualifications
Maintain and troubleshoot the following technologies
Active Directory
Topology
Replication
Auditing
DNS
Internal DNS zones/records
external DNS zones/records
root hints
DNS forwarders
DHCP
Managing scopes and exclusions
configure IP helper
Creating, modifying, and troubleshooting DFS and UNC file shares
Group Policy
Implementing and troubleshooting Folder Redirection/OneDrive
Advanced troubleshooting of group policies
Migrating GPO from another server
Installing managing and configuring printers on servers and through cloud print management
Microsoft Exchange/Microsoft 365
Managing mailboxes and groups
Managing and troubleshooting internal and external mail flow
Manage and troubleshoot Barracuda email spam filter
Install and configure SSL cert
Manage send and receive connectors
Exchange reporting through PowerShell and 365 GUI
Manage public folders
Troubleshoot virtual directories
Cisco and Meraki Networking
Interpret Network maps and monitors in PRTG
Troubleshoot performance issues
Troubleshoot a device outage
VMware/Hyper-V
Manage and configure datastore space
Manage and configure virtual guests
Manage PC’s, Servers including the use of automation through our RMM tool Kaseya
Managing and troubleshoot DNS based web filtering solution
General Desktop troubleshooting and support
Dealer Management Systems: creating and terminating user accounts, setting department printers, installing Reynolds & Reynolds and CDK, modifying and configuring permissions
Web Browsers: Software installation, resetting settings, setting compatibility views, configuring advanced settings
VPN: Installation and setup of Meraki VPN and AnyConnect
CRM: creating and terminating user accounts, configuring mail and modifying permissions
Body Shop Software: Installing CCC one, configuring export/import settings, setting up Rome + RomeScan, configuring Insurance integration
Certifications:
CCENT
CompTIA Network+