Financial Service Representative (Travel… at Heights… · Crowley

Summary: Heights Finance Corporation is a leading consumer credit lender with over 50 years of experience in providing credit solutions. The Financial Service Representative will deliver exceptional customer service, drive sales growth, and support customers in securing financial solutions. Responsibilities: - Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism - Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell - Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings - Collaborate with customers on past-due accounts, offering solutions and working toward resolution - Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence - Follow all regulatory guidelines and company policies to protect customer information and company assets Required Qualifications: - A genuine desire to help others and provide top-tier service in every interaction - Confidence in promoting products and services that meet customer needs - Excellent verbal and written communication skills, with the ability to build rapport quickly - Ability to think on your feet and offer creative solutions to customer challenges - Willingness to learn new systems and processes in a dynamic environment - A collaborative spirit with a desire to contribute to team success - High School diploma or equivalent required; college coursework or degree is a plus Preferred Qualifications: - Experience in customer service, sales, or consumer finance is preferred but not required Required Skills: Consumer Finance, Loan Process, Delinquency Management, Regulatory Compliance, Consultative Sales Techniques Benefits: All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages., You will also be eligible to participate in the company’s 401(K) program with company match, 30 days post hire, starting on the 1st of the month., Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program., Ability to travel to the following locations as needed (mileage reimbursement available): Baker, Lafayette, New Iberia, Opelousas, Brusly