Financial Service Representative at Heights… · US-WI-Oak…

Summary: Heights Finance Corporation is a leading consumer credit lender with over 50 years of expertise in providing credit solutions. They are seeking a Financial Service Representative to deliver exceptional customer service, drive sales growth, and support customers in securing financial solutions. Responsibilities: - Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism - Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell - Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings - Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution - Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence - Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets Required Qualifications: - High School diploma or equivalent required - Customer Focus: A genuine desire to help others and provide top-tier service in every interaction - Sales Mindset: Confidence in promoting products and services that meet customer needs - Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly - Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges - Adaptability: Willingness to learn new systems and processes in a dynamic environment - Team Player: A collaborative spirit with a desire to contribute to team success Preferred Qualifications: - College coursework or degree is a plus - Experience in customer service, sales, or consumer finance is preferred but not required Required Skills: Consumer Finance, Loan Process, Delinquency Management, Regulatory Compliance, Consultative Sales Techniques Benefits: Paid Time Off, Medical, Dental, Vision, Other voluntary coverages, 401(K) program with company match, 30 days post hire, starting on the 1st of the month, Access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, Potential to earn through the Monthly Bonus Program